Veterinary Client Service Representative

The Pet Emergency and Specialty Center of Marin (PESCM) is looking for a Weekend Swing Shift Client Service Representative to join our wonderful front desk team in our Emergency Department!

PESCM, located in San Rafael, is the only24/7 veterinary hospital in Marin County, with specialties in Internal Medicine, Oncology, Surgery, Neurology, Cardiology, Urgent Care, Emergency, Radiology, and Critical Care. Our mission is to serve pets and people by continually pushing to improve our medicine, our service, our communication, and ourselves.

Why PESCM: We are not your typical veterinary hospital.

PESCM is run by managers who have been with the hospital for a decade or more, all promoted from within. We are former nurses and client service staff who understand what employees need, because we’ve been there ourselves: predictable schedules, regular time off, competitive pay, generous benefits, and a nurturing yet professional environment that fosters your growth and success.

We know the winning recipe is making a space for you to do good work and be part of the special kind of team unique to veterinary medicine, where the only way to combat compassion fatigue is to take care of each another.

About the Job:  As a Client Service Representative at the front desk, you will be responsible for client service as your top priority, including but not limited to:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding PESCM's services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process admissions and discharges accurately; schedule follow up appointments as necessary
• Process invoices and payments accurately
• Assist with other administrative duties such as scanning, faxing, and emailing

What you will bring: 

• Minimum of 1 year of experience working in a veterinary hospital setting strongly preferred, but extensive client service background without veterinary experience will be considered  
• Strong communication skills, verbal and written; organizational skills; proactive thinking and a positive attitude are also a must
• Ability to multi-task in a chaotic environment with competing needs
• Ability to answer multiple phone calls efficiently and politely while also prioritizing clients in person
• Ability to be compassionate at all times with upset and worried clients
• Ability to work in a highly collaborative environment and commitment to develop long-term relationships with colleagues, clients, and community is required.
• Positive outlook and ability to work well in a collaborative environment.
• Excellent communication and organizational skills are required, and the ability to deliver exceptional client service is expected
• Honesty, integrity, and a desire to learn and have fun!

Schedule: Full-time position, Friday through Monday 2:00am-12:00pm

Salary: $20.00 - $25.00 / hour based on experience, differential pay for overnight and/or weekend shifts

Benefits: 

• Discount on veterinary care for your furry family
• Mental health support with Talkspace
• Uniform allowance
• Learning and growth opportunities
• Continuing education support for licensed team members
• 401k retirement plan options with company match
• Medical, vision, and dental insurance options - some plans may be paid up to 100%
• Basic life insurance provided and other voluntary insurance options available for full-time team members
• 6 weeks paid parental leave for full-time team members
• Paid time off and holiday pay for full-time team members
• Commuter benefit, as most of our staff travel from outside of Marin County, often passing other specialty practices along the way

Location: 901 Francisco Blvd E, San Rafael, CA 94901

Apply today to learn how PESCM can be your next career home!

#SUPPORT

Veritas Veterinary Partners is an equal opportunity employer. In accordance with the requirements of all applicable federal, state and local laws, we welcome and encourage diversity in the workplace regardless of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Applicants must be authorized to work in the U.S. Veritas does not currently sponsor applicants for work Visas, except for TN or E-3 Visa.

All current positions require the ability to speak, read, and write English proficiently. Additional fluency in other languages is preferred but not required.