Veterinary Client Service Representative

• Managing multi-line phone systems and triaging emergency calls 

• Scheduling appointments and maintaining accurate client/patient records 

• Greeting clients, handling admit/discharge documents, and processing payments 

• Facilitating communication between clients and the veterinary team

• Provide empathetic, solution-focused communication during emotional or high-stress situations 

• Promote hospital services and educate clients on preventive care 

• Ensure the lobby and client areas remain clean, stocked, and welcoming 

• Handle financial transactions, end-of-day reports, and maintain accurate records

Role Requirements:

• Excellent interpersonal, communication, and multitasking skills 

• Ability to work in a fast-paced environment while remaining calm and professional 

• Comfortable with handling animals, unpleasant odors, and medical emergencies 

• Able to lift up to 50 lbs and work on your feet for long shifts 

• Prior experience in veterinary, medical, or client service settings preferred 

• Require open availability for scheduling. This roll requires some evening, weekend, and holiday hours.