Veterinary Client Service Representative

Client Service Representative (CSR) — Veterinary Receptionist

Chessie Lane Animal Clinic | Ottawa, Illinois

Looking for a job where you actually want to come to work? At Chessie Lane Animal Hospital we’re more than a vet clinic, we’re a team of animal lovers, problem-solvers, snack-bringers, chaos coordinators, and professional pet-hype people.

We’re looking for a Client Service Representative (CSR) full- time position, who can keep the front desk running smoothly while making every pet parent feel welcome, heard and cared for.

If you love animals, thrive in a fast-paced environment and can multitask without losing your cool, you might fit right in here.

What You’ll Actually Be Doing:

• Greeting pets and their humans like VIPs


• Answering phones, scheduling appointments, and keeping the day on track


• Helping pet parents with questions, check-ins, payments and updates


• Managing records, messages and all the little details that keep the clinic running smoothly


• Supporting the medical team so appointments flow efficiently


• Keeping calm during busy moments and helping stressed pets (and humans) feel comfortable


• Being the friendly face people remember when they walk through the door

You’d Be a Great Fit If You:

• Love animals and people


• Have strong customer service skills and a positive attitude


• Can juggle multiple tasks without getting overwhelmed


• Communicate clearly and professionally


• Are dependable, organized and team-oriented


• Learn new technology quickly


• Bring good energy, kindness, and common sense to work every day

Bonus Points If You:

• Have veterinary, medical office or reception experience


• Know your way around scheduling software and phones


• Enjoy social media/content creation (our patients are honestly influencers already )

Why People Love Working Here:

• Benefits that start DAY ONE  of employment, that's right day ONE


• Supportive team that genuinely has each other’s backs


• Fast-paced days that go by quickly


• Opportunities to learn and grow in veterinary medicine


• Flexible scheduling


• Generous pet discounts


• Competitive pay + employee perks


• A workplace that values kindness, teamwork, and good vibes


• Unlimited pet stories and occasional puppy cuddles

Whether you’ve worked in vet med before or you’re bringing strong customer service experience from another industry, we care most about your attitude, reliability, and willingness to learn.

Ready to join the team? Apply today and help us make visits better for pets and the people who love them. Questions? Connect with our recruiter at [email protected].