Description
Position at Hometown Veterinary Hospital
Lead Client Service Representative-Hometown Veterinary Hospital
Springfield, MO
Full-time
At Hometown Veterinary Hospital, a Thrive Pet Healthcare Partner, we are committed to delivering high-quality, compassionate care to the pets of southwest Missouri. As a three-doctor practice, we provide both primary and urgent care services for dogs and cats, backed by a wide range of diagnostics and treatments.
Our mission is simple: to help clients make informed healthcare decisions for their pets—because their family is our family.
We are a team that values integrity, compassion, and collaboration. We don’t cut corners, and we foster a positive work culture that’s built into our core values—not just printed on a poster. If you’re hardworking, adaptable, and eager to grow in a fast-paced, team-oriented environment, we’d love to meet you.
We’re currently looking for a Lead Client Service Representative (Receptionist) to join our team. You’ll be the first point of contact for our clients—setting the tone for their experience with us—so a warm, professional, and detail-oriented approach is key.
What You’ll Do:
· Provide exceptional customer service in person, over the phone, and via email
· Answer phones, schedule appointments, and confirm visits
· Greet and check clients in and out of the hospital
· Educate clients about products and services
· Collaborate with the medical team to support daily operations
· Process prescription refill requests (in-clinic and online)
· Retrieve and deliver lab results, referral reports, and past records to the team in a timely manner
· Maintain a clean, welcoming lobby environment
· Mentor and support fellow team members
· Demonstrate empathy and professionalism in all interactions
· Follow protocols and procedures with consistency and fairness
· Work independently and efficiently
· Basic math skills required
· Maintains punctual and reliable attendance
**Provide support and leadership for other team members
What We’re Looking For:
· Excellent verbal and written communication skills
· Ability to multi-task in a fast-paced setting
· Enthusiasm for learning and personal growth
· Commitment to teamwork, respect, and compassion
**previous experience in veterinary customer service is required
Benefits – our care in action:
We provide benefits spread comprehensively across your mental, physical, emotional, and financial wellbeing designed to meet your needs as a unique individual. Some key benefits include:
· Paid time off including 8-weeks of full-pay parental leave, bereavement to grieve both humans and pets, and time off for new pet adoptions
· Top quality medical, dental, and vision insurance plus health savings account and flexible spending account
· Pet perks including free exams, discounts on products and services, and more at all Thrive Pet Healthcare locations
· Generously subsidized backup and ongoing care support for children, adults, and pets
· Mental health benefits including coaching and therapy sessions
· 401k with employer contribution and no waiting period
· Continuing education and development support through our library of free CE courses and paid time off to complete
· Scholarship opportunities and student loan support program
and so much more!
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.
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