Veterinary Client Service Supervisor

Partner Veterinary is looking for a Client Service Supervisor to join our Richmond, VA team!

Partner Veterinary Emergency and Specialty Center (PVESC) is a women-founded and led business committed to reimagining a profession that we love. Our leadership team has a reputation for building and retaining happy and healthy teams and founded Partner Veterinary to give more professionals the optimal environment to make a difference in the field and for pet families.

Looking to grow your veterinary career? Partner Veterinary has you covered!

• We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. 

To set you up for success from day 1, 

• We gift you a *wellness week of PTO after your first 90 days in your new position! This includes 30-40 hours of extra PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax with a week off after your initial 90 days.

What does your day look like at Partner?

The PVESC Client Service Supervisor is a people-focused, passionate, and highly dependable team member that plays a vital role in daily team communication workflows and client care support. As a Client Service Supervisor, you will enable conversation, communication and coordination between the hospital team and pet families.

These skills facilitate patient intake, status updates, and discharge appointments. Within these workflows you will support and collaborate with the CSC and medical team members to provide exceptional service to our patients, clients and referral partners.

In this role, you will:

• Directly supervise Client Service Coordinators and oversee day to day operations
• First point of contact on support, questions and performance from the Client Service team
• Coordinate and oversee all CSC procedures and training in conjunction and guidance from the with Hospital Steward 
• Collaborate with CSC team members to identify and document areas needing attention and process improvement
• Respond to client concerns if not resolved through prior channels

Our team member benefits and perks:

Benefits:

• *Paid wellness week off after 90 days in your new role, if currently employed
• +3 weeks paid vacation, prorated your first year
• Shift differential for overnight and weekends
• Annual uniform allowance
• VTNE Tuition Reimbursement 
• Contribution to health insurance
• 401K
• Vision Coverage
• Dental Coverage
• Short Term Disability Coverage
• Company Paid Life Insurance & Long-Term Disability

Perks:

• Bring your pet to work during your shift
• Get role-specific training
• Clear and transparent career development paths

About you: 

Our core values:

• Reimagining
• Empower
• Community Care 

Our 20,000 square foot reimagined building and team design includes:

• Conscious and deliberate building design layout that encourages interdepartmental communication and collaboration
• Unique support roles that enable our team to practice at your highest level 
• Ample equipment to enable you to provide stellar patient care 
• Scribes document exams and facilitate discharging appointments  
• Onsite advanced diagnostics, such as MRI, CT, Fluoroscopy and more!

 Physical Requirements: 

• Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients

About us:

Our mission statement is our commitment to our team: 

Partner Veterinary's mission is to provide the best workplace for veterinary talent so that we are the provider of choice for expert and compassionate emergency and specialty veterinary care in our communities.

https://partnervesc.com/

Are you ready to learn more? Visit our website and apply on our careers page. We look forward to meeting you!