Veterinary Customer Service Representative

Join Our Team at VESH as a Veterinary Client Liaison!

Are you passionate about animals and have a knack for excellent customer service? We are seeking a Client Liaison to join our dedicated team at VESH – South Deerfield!

Compensation:

• $19.50 - $24 Pending knowledge & experience

• Open to part-time or full-time!
• Full-time would include four 9-hour shifts
• Rotating weekends, evenings, and holidays

• Warm & Responsive Communication:
  • Act as the first point of contact with clients, responding to inquiries in a warm, friendly, and confident manner.
  • Promote our culture of excellence and commitment to high-quality customer service and patient care.
• Client Experience Management:
  • Manage the client's journey, from gathering accurate client/patient information to invoicing.
  • Ensure clients fully understand their pet's situation and associated charges.
• Medical Assessment:
  • Helping clients understand their pet’s condition by escalating calls to medical staff to help determine the appropriate course of action.
• Triage Management:
  • Coordinate triage for walk-in patients by calling nursing staff for evaluations.
  • Hand off patients to nursing staff calmly and confidently.
• Central Communication Hub:
  • Serve as the central contact between clients, medical, and management teams.
  • Direct information and inquiries to appropriate personnel.
• RDVM Inquiries & Reception Management:
  • Handle RDVM callbacks, faxes, and inquiries.
  • Oversee reception area operations, including financial transactions and medical recordkeeping.

• You have a demonstrated track record of excellence in client service and a genuine passion for creating memorable experiences. Your commitment to going above and beyond sets the stage for a truly rewarding experience for our clients!
• You have the extraordinary ability to articulate ideas clearly, foster meaningful connections, and navigate intricate scenarios effortlessly.
• You possess an innate talent for organizational brilliance, where every detail finds its perfect place, and efficiency becomes second nature.
• Your ability to foster a warm atmosphere will not only make clients feel comfortable but will also contribute to a memorable and positive experience for both clients and their cherished pets.
• We're seeking an individual with unparalleled interpersonal finesse, someone who not only excels at developing relationships but truly masters the art of maintaining positive working connections.
• Fluent English skills (speaking & reading) are required for the role.

• A Supportive Environment: Join a team that works like a TEAM. We foster a welcoming atmosphere where every team member feels valued, supported, and encouraged to grow. From seasoned experts to those just starting out, we believe in mentorship and collaboration.
• Opportunities for Growth: At VESH, learning never stops. Our experienced Doctors and Technicians take pride in mentoring and guiding newer team members. You'll have the chance to expand your knowledge and refine your skills in a supportive environment.
• Commitment to Excellence: We believe in providing nothing but the best for our patients. Our team utilizes cutting-edge equipment and techniques to deliver top-notch care, ensuring every pet receives the treatment they deserve.

• CE Allowance
• Paid Shoe Stipend
• Scrubs provided by VESH at no cost to the employee!
• Paid Time Off
• Sick Time
• Shift Differential
• Employee Pet Discount/Immediate Family Member Discount
• 401k
• Medical/Dental/Vision
• Short/Long Term Disability Insurance
• Life Insurance
• HSA/FSA

• Variety and Challenge: Every day brings new challenges and opportunities to learn. You'll never feel stuck in a routine at VESH, where every case is unique and every patient deserves personalized care.
• Making a Difference: Join a team where your contributions truly matter. Whether it's saving a life in an emergency situation or providing comfort to a pet in need, your work at VESH has a meaningful impact on the lives of animals and their families.
• Professional Development: We're committed to helping you reach your full potential. From continuing education opportunities to hands-on training, we invest in your growth and development every step of the way.

For more information about our hospital, please visit https://www.veshdeerfield.com.