Veterinary Customer Service Representative

Customer Service Representative

Location: Bridgetown Veterinary Emergency & Referral (Portland, OR)

About Us:

Bridgetown Veterinary Emergency & Referral (BVER) is a specialty animal hospital located in Portland, Oregon. Our team includes highly skilled veterinarians specializing in Emergency/Critical Care, Internal Medicine, Neurology, Surgery, Ophthalmology, and Radiology, supported by dedicated technicians and client service professionals.

We are a medicine and culture-focused organization that values teamwork, integrity, compassion, and continuous learning. Our goal is to create an environment where both people and pets feel supported.

Position Overview and Schedule:

We are seeking an experienced Customer Service Representative to join our Bridgetown team. This vital role requires a strong commitment to teamwork, professionalism, and compassionate client care. CSRs are often the first and last point of contact for our clients and play a critical role in ensuring a positive experience during what can be stressful or emotional visits.

Essential Responsibilities:

• Assisting clients with basic questions regarding their pet’s care


• Scheduling and confirming appointments


• Gathering, securing, and updating medical records, including uploading imaging and lab work


• Preparing all records needed prior to appointments


• Collecting and processing payments in person, over the phone, and online


• Assisting with client discharge


• Maintaining cleanliness and organization of exam rooms, lobby, and front desk areas


• Example: Triage and assess cases, perform diagnostic tests, administer treatments, maintain accurate medical records, provide client education.

Required Qualifications:

• General understanding of veterinary medicine


• Positive attitude and strong work ethic


• Desire to exceed client service expectations


• Excellent organizational, analytical, and customer service skills


• Strong attention to detail


• Clear and professional written and verbal communication skills


• Responsible, honest, and accountable


• Comfortable working around animals and people


• Basic computer and scheduling skills

Compensation & Benefits:

• Competitive hourly rate: $20-$24 + shift differential at 10:00pm


• Quarterly bonus program (profit sharing)


• Health, dental, and vision insurance (HSA/FSA options)


• 401(k) with employer match


• Paid time off


• Tuition assistance and professional development support


• Employee Assistance Program (EAP)


• Generous employee discounts


• And more!

How to Apply:

Learn more about us at http://www.bridgetownvet.com and send your resume and cover letter to:
Heidi Waltermire @ [email protected]