Veterinary Customer Service Representative, CVES

WHY WORK WITH US?
Join a team of veterinary professionals you can easily build relationships with and feels like a family- we support and encourage each other and love to celebrate wins, big or small. We pride ourselves on a welcoming learning environment where team members feel safe to advance their skills and seek guidance from each other while practicing quality medicine and patient care.

Shifts:

• Weekday shifts: 4- 9 hour shifts 
• Weekend shifts: 3-12 hour shifts 
• Flexibility of schedule required

Job Summary: Exemplify excellent customer service and honor hospital mission by providing quality care for patients and a gold standard of service for clients through providing information, problem-solving, responding to inquiries and documenting actions.


Job Description:

• Greet clients as they arrive at the hospital, opening lobby doors when necessary; present necessary paperwork for completion; make aware of refreshment bar and client bathroom locations
• Be aware of sensitive situations, showing compassion and empathy
• Enter client, patient, rDVM and financial information into hospital system.
• Schedule appointments for clients via telephone and in person
• Maintain Google Sheets documents (referrals, cancellation list, etc)
• Maintain upkeep and cleanliness of lobby area to include stocking refreshment bar, sweeping or vacuuming as needed, cleaning windows, tidying seating area and bathrooms (magazines, empty cups, etc)
• Process daily faxes/emails throughout the day as needed
• Maintain cash drawer and cash deposits
• Handle customer complaints and issues as they happen, advising; refer sensitive issues to Client Experience Manager
• Participate in routine CSR staff meetings and hospital staff meetings, contributing ideas and suggestions in an effort to continually improve and streamline CSR functions and the client experience
• Active demonstration of a “can do” attitude 
• On-call participation required (after training)

Physical/Environmental Requirements: This job classification requires that the applicant be capable of standing continuously for up to four hours with little or no breaks during; sitting; lifting up to 50 pounds; carrying up to 50 pounds; reaching; speaking; seeing; and hearing. This job classification also involves repetitive use of the hands, wrists, and arms. Individuals must be able to meet the minimum dexterity requirements of the position.


Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.





We are excited to announce Ethos Veterinary Health as our new name. Ethos is the new, industry-leading community of legacy Ethos Veterinary Health, Compassion-First Pet Hospitals, SAGE Veterinary Centers, and legacy NVA Specialty and Emergency hospitals. This powerful new community brings together a dynamic network of ~145 hospitals, an unmatched team of experts, cutting-edge technology, and an unwavering commitment to the advancement of the animal health profession and better patient outcomes.
Our commitments to the industry, the profession, our teammates, and our patients, will not change, and in fact will be stronger than ever, as we forge new ground as this new dynamic community.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.