Veterinary Emergency Department Manager

Massachusetts Veterinary Referral Hospital is looking to hire an Assistant Hospital Service Manager to join its hospital in Woburn, MA.

Compensation:

• Starting salary of $85,000, adjustable based on experience and qualifications.

The Assistant Hospital Services Manager is accountable for daily operations of the Emergency Department.

Responsibilities:

• Engages in real-time resource allocation to develop staff schedules (clinical and non-clinical) to assure maximum productivity and service while managing labor against budget
• Regularly assesses the efficient and effective flow of clients and pets through the department while also ensuring proper care from arrival through discharge and follow-up
• Evaluates the equipment and staffing needs for the department and recommends appropriate resources to meet those needs
• Ensures all department work areas are clean, attractive, functional, safe, OSHA compliant and hospitable for staff, patients, and clients
• Ensures all equipment is appropriate and in good working order and receives regular required maintenance
• Develops and builds teams by encouraging and building mutual trust, respect, and cooperation among team members, incorporating the company’s vision, mission, and core values
• Participates in the recruitment, interviewing, and hiring for technical and support staff positions
• Ensures appropriate training for all staff including an exceptional understanding and delivery of customer service and hospitality
• Works in collaboration with the leadership team to facilitate change management in the hospital
• Serves as mentor and coach for technical and support staff requiring development and assistance in non-clinical matters
• Resolves or approves any payroll matters through supervisors or directly, as needed.
• Reports Workers’ Comp claims promptly
• Supervises support staff personnel and participates in performance reviews and disciplinary actions

Education, License and Job Requirements:

• Bachelor’s degree or equivalent work experience
• Proficient in Microsoft Office suite

• Four days per week, to include one weekend shift
• 12PM-10PM

Skills and Experience:

• 2 or more years of supervisory/management experience or 4 years of veterinary industry experience
• Strong problem solving abilities
• Excellent verbal and written communication skills
• Ability to mentor and build relationships
• Strong conflict resolution skills
• Strong time management skills
• Fluent English skills (speaking & reading) are required for the role

Full-time Benefits Include:

• CE Allowance
• Uniform Allowance
• 3 weeks Paid Time Off + 1 week paid sick time
• RECOVER Training
• Medical/Dental/Vision
• Short & Long-Term Disability
• Life Insurance
• 401k with employer match
• Employee Pet Discount
• Access to VetBloom for RACE-approved continuing education and training
• Partnership with Purdue Veterinary Technology program, including scholarships
• License application and renewal reimbursement for CVTs.
• Financial support and onsite mentorship for those pursuing VTS certification
• One-time VTNE Reimbursement

Did you know?
We are a Level 1 24-hour emergency/critical care and specialty veterinary hospital!

This is the highest rank a veterinary emergency and critical care facility can achieve. This certification represents a third-party verification by the Veterinary Emergency and Critical Care Society (VECCS) that Mass Vet meets the standards for their highest rating.

About Mass Vet
Spanning across a sprawling 42,000 square feet, our state-of-the-art hospital is equipped with cutting-edge facilities designed to cater to every aspect of a patients medical needs. From our dedicated ambulance bay for emergency situations to multiple treatment wards, over 20 exam rooms, digital radiography suites, MRI and CT suites, and advanced operating rooms, we spare no effort in providing a comprehensive array of services.

We offer a veterinary compounding pharmacy, joint replacement and orthopedic surgical services, neurosurgery suite, and an oncology center. Our hospital provides referral services in the specialties of Acupuncture, Anesthesia and Pain Management, Cardiology, Diagnostic Imaging, Internal Medicine, Neurology, Ophthalmology, Oncology, Social Work, and Surgery.

Join a community where your passion for veterinary care meets limitless opportunities for professional and personal growth. Mass Vet Referral Hospital awaits your brilliance!

For more information about us, please visit https://www.massvethospital.com. 

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees.  The team can provide more information about compensation and benefits for your specific location during the process.  For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
 
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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