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Veterinary Guest Services Representative - Overnights

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Job Description - Veterinary Guest Services Representative - Overnights

Fetch Specialty & Emergency Veterinary Centers is on the lookout for a dedicated and compassionate individual to join our Guest Services Team as an Overnight Guest Services Representative.

Join a team dedicated to delivering the highest level of veterinary care. At Fetch Specialty & Emergency Veterinary Centers in Ft. Myers, Florida, our board-certified specialists and ER doctors work together in a state-of-the-art, 24/7 facility to provide comprehensive treatment options and compassionate support for pets and their families.

If you have a passion for helping others and providing outstanding guest service, we’d love to meet you. Apply today and take the next step in your career with Fetch!

Key Responsibilities:

  • Greet guests and their pets with warmth and professionalism, ensuring a smooth check-in and check-out process.
  • Answer incoming calls, respond to inquiries, and schedule appointments.
  • Provide accurate and timely information about the hospital’s services and procedures.
  • Maintain accurate guest and patient records in our veterinary management software.
  • Facilitate communication between the medical team and pet owners, ensuring they are kept informed of their pet’s care and treatment.
  • Handle payments, invoices, and any necessary follow-up tasks related to billing and accounts.
  • Assist with maintaining a clean and organized reception and waiting area.
  • Ensure a compassionate and supportive experience for guests during their pet’s emergency or specialty care visit.
  • Previous experience in guest services preferred.
  • Excellent interpersonal and communication skills.
  • Proficient with computers and scheduling software (experience with ezyVet management software is a plus).
  • A passion for animals and their well-being.
  • Health Care Plan (Medical, Dental & Vision)
  • Paid Family Leave (Maternity, Paternity)
  • Safe Harbor 401K with Company Match
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Personal)
  • Holiday Pay
  • Short Term & Long Term Disability
  • Employee Assistance Program (EAP)
  • Team Member Pet Discount
  • Continuing Education
  • Uniform Allowance
  • Tuition Reimbursement
Original job Veterinary Guest Services Representative - Overnights posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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