Veterinary Practice Supervisor

Animal Outpatient Specialty Network (AOSN) brings together leading veterinary specialty brands to serve as one of the largest veterinary specialty networks with more than 60 primary locations, numerous satellite clinics, and 100+ board-certified specialty DVMs and service lines co-located to offer clients coordinated, one-stop specialty care. AOSN is excellence-driven in clinical care, research, education, and residency training across every specialty it operates. 

We are seeking a Practice Supervisor to lead our dedicated team. The Practice Supervisor will play a critical role in overseeing administrative and leadership activities, as well as contributing to the day-to-day operations of the practice. This position will involve approximately 40% focus on administrative and leadership responsibilities and a 60% commitment to direct support of patients and clients.

Please note that veterinary experience is required and multi-specialty experience is preferred.

Staff Management:

• Supervise the technician and front desk staff.
• Provide technician and receptionist scheduling, training, and development.
• Conduct all aspects of staff management, including hiring, performance evaluations, salary reviews, and disciplinary actions.
• Ensure accurate and timely payroll processing.

Patient Management:

• Collaborate with all stakeholders to streamline the patient admitting, clinical workflow and discharging processes.
• Assist technical staff in various aspects of patient care, including nursing care, anesthesia, skin tests, surgery, laboratory work, and pharmacy procedures.
• Work closely with the stakeholders to maintain complete and accurate patient medical and surgical records.
• Support the clinic by filling in as needed (up to 60% of the time).

Front Office Management:

• Uphold excellent customer service and client relations within the practice.
• Ensure prompt processing of referral letters and other clinic communications.
• Oversee appointment scheduling, ensuring accurate service type bookings and inclusion of all necessary information.
• Collaborate with Doctors and Regional Operations Managers to resolve client complaints.

Records Management:

• Ensure all records are up to date, including client records, anesthesia, and controlled substance logs, laboratory reports, and more.
• Establish and enforce a system for chart retrieval, skin test authorization forms, laboratory procedures, surgery records, euthanasia documentation, callbacks, client cards, and filing, ensuring staff compliance.

Financial Management:

• Monitor key costs, including Cost of Goods, labor, and expenses, as well as revenue opportunities to keep the practice within budget.
• Review daily charges to ensure accurate capture of all fees.
• Partner with Regional leadership to understand income statements and financial data and execute prescribed financial management initiatives.

Marketing Management:

• Collaborate with Regional Leadership to develop and implement marketing strategies and opportunities within the RDVM community.
• Ensure that clinic staff effectively utilize marketing tools and materials and apply authorized discounts.

Facilities Management:

• Maintain the cleanliness and upkeep of the clinic, coordinating cleaning schedules with the Technician Lead and front desk staff.
• Work with Operations to address any building or facility concerns promptly.
• Adhere to prescribed maintenance schedules for all machines and equipment within the hospital.

Primary Role Objectives:

• Deliver consistent results.
• Build effective teams.
• Make good decisions.
• Take care of our people.
• Take care of our patients.
• Take care of our clients.
• Perform any other duties as assigned to achieve primary role objectives.

Education and Physical Requirements:

• College or college-equivalent education as required in becoming a Registered Veterinary Technician
• Dependable attendance is required
• Must be able to lift 40 pounds
• Must be willing to work long or irregular hours under pressure conditions
• The ability to walk, bend, stand, squat, or reach constantly during a minimum 8-hour day.

Benefits:

• Time away from work including no nights or weekends, a robust vacation allowance, paid holidays, sick time/mental health days, Paid Parental Leave, short- and long-term disability coverage options, and leaves of absence.
• Comprehensive benefits for medical, prescription drug, dental, vision, and Health Savings Accounts, as well as wellbeing support, including free counseling and referral services.
• Savings and retirement resources, including a 401(k) plan with safe harbor match, flexible spending accounts, retirement readiness tools, advisor support and resources, rollover support and financial wellbeing counseling.
• Education support through certification programs and CE opportunities.
• Additional benefits for life insurance, supplemental health protection plans, legal counseling, identity theft protection, commuting, and more.
• Company provided scrubs and discounts on services and medications for employee pets.
• Monthly bonus based on clinic’s dietary sales.

For more information about Animal Dermatology Clinic - Round Rock, please visit our website animaldermatology.com!