Veterinary Receptionist

Veterinary Receptionist
Location: The Village Veterinarian, Chelan, Washington

The Village Vet, we believe in providing the best standard of care possible while continuously growing and learning as a team. We’ve invested in modern technology and are always open to expanding our services beyond what we currently offer, such as alternative medicine and rehabilitation. 

We are deeply connected to the Chelan community, taking pride in our strong relationships with our clients and their pets. As one of the few hospitals in the area offering both general practice and urgent care medicine, while maintaining our gold-standard patient care, we always come through. Our hospital is equipped with: 

• Digital X-ray 
• Full Surgical Suite
• Dental Machine
• Advanced In-House Lab Equipment 
• Ultrasound
• Digital Cytology Machine 
• Assisi Loop (for potential rehabilitation/alternative therapies)
• Pulse (previously eVetPractice) Cloud-Based Software – Finish notes from home!

What You’ll Be Doing

As a full-time Customer Service Representative/Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include:

• Providing top-notch customer service
• Identifying and working compassionately with clients in various emotional states
• Answering and triaging high-volume phone calls
• Scheduling appointments and procedures
• Checking in clients and monitoring flow from check-in to discharge
• Confirming appointments and handling client callbacks
• Managing medical record requests between hospitals and specialty practices
• Processing payment transactions
• Relaying information between clients and doctors, technicians, or management
• Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
• Using Windows-based computer systems and practice management software
• Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

What We’re Looking For

• High School Diploma or GED (college preferred)
• At least 1 year of customer service experience
• Veterinary clinic experience is a plus
• Must be able to safely lift 30 pounds
• Skilled at multitasking in a fast-paced environment
• Positive, team-oriented attitude and excellent communication skills
• Eagerness to learn and grow within the field
  

Compensation & Benefits

• Hourly pay: $17.00 – $20.00 (based on experience)
• 401(k) with match
• Health insurance
• Paid time off
• Employee pet care discount
• Flexible scheduling