Veterinary Receptionist

New Hope Veterinary Hospital is hiring a full-time Veterinary Receptionist to be our veterinary clients' first point of contact, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement.


• Paid time off. Take the time you need to recharge.


• Employee pet discount because we know your pets are family, too.


• 401(k) with a generous company match to help you invest in your future while you care for pets today.


• $125 scrub allowance, distributed twice a year, ensures you have the gear you need to work comfortably!

Salary: $16.00 - $18.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Enjoy a 4-day work week with a balanced schedule! Shifts are typically:

• Monday: 7:30 AM - 7:00 PM


• Tuesday - Friday: 7:30 AM - 5:30 PM


• Saturday: 7:30 AM - 12:00 PM (on a rotating basis)

Team members receive one full day off during the week and an additional half day off if scheduled for work on Saturday. This structure allows for a great work-life balance while still providing excellent patient care!

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.


• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.


• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.


• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.


• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist is required.


• Strong organizational and multitasking skills


• Ability to maintain a calm, professional, and positive demeanor

About New Hope Veterinary Hospital

Opened in 2023, New Hope Veterinary Hospital is a brand-new, gorgeous facility designed to provide top-tier veterinary care in a warm and welcoming environment. As part of the TotalBond family, we combine modern medicine with a personal touch—understanding and anticipating the needs of our patients while making our clients feel like family.

Our state-of-the-art facility offers advanced services, including laparoscopy and ultrasound, and we are committed to clear communication and transparency when it comes to pet care. We prioritize low-stress handling techniques to ensure every pet has a comfortable visit and are proud to be a Feline-Friendly practice.