Veterinary Receptionist

Rea Road Animal Hospital is hiring a full-time Veterinary Receptionist/Assistant to join our team in a dual-role position. This role combines hands-on support in patient care with front desk responsibilities, ensuring a seamless experience for our clients and their pets. We’re looking for someone who is comfortable working in a fast-paced environment, communicates effectively, delivers excellent customer service, and shares our passion for animal care.

As you join our mission, expect to be supported in your work and home life with:

• All the benefits you deserve—medical, dental, vision, retirement for full-time employees


• Paid time off. Take the time you need to recharge.


• Employee pet discount because we know your pets are family, too.


• 401(k) with a generous company match to help you invest in your future while you care for pets today.
  

 Salary: $18.00 - $20.00 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Four 10-hour shifts, Monday through Friday, 6:50 AM to 6:00 PM or 7:50 AM to 6:00 PM; Typical work every third Saturday, 8:00 AM to 12:00 PM. Closed on Sunday.

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.


• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.


• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.


• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.


• Assist veterinarians and vet techs during examinations, treatments, and surgeries.


• Handle and restrain animals safely and compassionately


• Prepare examination rooms and surgical areas by cleaning and sterilizing equipment and surfaces


• Perform basic laboratory tests, such as collecting blood, urine, and stool samples


• Administer medications and vaccinations under the supervision of a veterinarian


• Feed, bathe, and exercise animals as needed


• Maintain accurate medical records


• Communicate with pet owners about their pets’ care, treatment plans, and follow-up visits


• Clean and maintain the clinic, including stocking supplies and ensuring a safe and sanitary environment

Qualifications:

• Previous experience as a veterinary receptionist is required.


• Strong organizational and multitasking skills


• Ability to maintain a calm, professional, and positive demeanor

About Rea Road Animal Hospital

Since 1999, Rea Road Animal Hospital has been dedicated to providing exceptional veterinary care to the dogs and cats of Charlotte and Ballantyne, North Carolina. Under the leadership of Dr. Blair Smith, our hospital has grown to offer a full range of services, from advanced procedures like laser therapy and ACL repair to comprehensive preventative wellness care.

As a Fear Free Certified hospital, we prioritize your pet’s emotional well-being, using gentle handling and positive reinforcement to create a stress-free experience. Our core values—compassion, excellence, integrity, and community—guide everything we do, ensuring pets receive the highest quality care in a welcoming environment.

Beyond veterinary services, we are committed to giving back through community initiatives, partnering with local students, supporting rescues, and caring for service dogs. At Rea Road Animal Hospital, we strive to keep pets happy, healthy, and thriving.