Veterinary Receptionist

Receptionist

Dominion Valley Animal Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our mission, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance


• Paid time off and a 401(k) plan for full-time employees


• Professional development opportunities


• Employee pet discount because we know your pets are family, too.

Salary: $16 - $25 per hour, determined by the candidate's skills, experience, and qualifications.

Schedule: Monday, Tuesday, Wednesday, and Friday from 7:45 AM – 6:15 PM. The hospital is currently closed on Thursdays and Saturdays, though this may change in the future.

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.


• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.


• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.


• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.


• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred


• Strong organizational and multitasking skills


• Ability to maintain a calm, professional, and positive demeanor

About Dominion Valley Animal Hospital 

Dominion Valley Animal Hospital you can count on superior care and excellent service. We aim to assemble an expert team of veterinary professionals to provide the best possible healthcare for our patients. We have state of the art veterinary facilities and a clean, comfortable, efficient, environment. In addition, we maintain AAHA-accreditation. Does this sound like the place for you?