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Veterinary Receptionist

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Job Description - Veterinary Receptionist

Company Description

Who is PAW Health Network?

We are 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, urgent care, orthopedic services, and more! 

PAW Health Network is driven by innovative and streamlined processes, fostering a dynamic environment for perpetual growth through The Collaborative Process (TCP). This system thrives on the open discussion of issues within a collaborative platform, sparking creative problem-solving and the development of real-world, implementable solutions. 

Our comprehensive training program empowers every member of our team to achieve their personal and professional development goals - regardless of experience level.

Check us out here: https://pawhealthnetwork.com/

Job Description

What should you expect working as a Caregiver Support Staff?

BASIC QUALIFICATIONS

  • Has the ability to solicit, process, and integrate input from team members and administrators
  • Recognizes areas of conflict or disagreement and deals with them through open and honest dialogue. 
  • Contributes to a positive work environment by treating others with fairness and respect   
  • Demonstrates proficiency and/or willingness to learn the advanced use of practice management software, electronic medical records, Microsoft Office products, and ASANA

PROVIDE TIMELY AND PROFESSIONAL COMMUNICATIONS WITH CAREGIVERS AND COWORKERS

  • Greet caregivers in a friendly and timely manner 
  • Receive incoming calls, provide available information, and route as needed 
  • Ensure caregiver information is recorded accurately and consistently 
  • Assist, coordinate and/or perform appointment scheduling between caregivers and medical staff 
  • Assist incoming patients based on urgency of care and available staff resources
  • Perform clerical duties, including but not limited to filing, copying, faxing, linking, emailing, mailing & scanning 

PERFROM PROCESSING RELATED DUTIES

  • Process payments for invoices (transactions via cash, care credit, credit/debit cards, and checks)
  • Utilize the clinic's practice management software to finalize invoices, process refunds, and accurately record all sales
  • Reconcile the cash drawer and all payment transactions (cash, checks, electronic payments) against the system's end-of-day report
  • Coordinate with the Medical Support Team to answer any caregiver questions

PROVIDE IMMEDATE SUPPORT TO ALL DEPARTMENTS

  • Understand hospital logistics to maintain efficiency and reduce costs 
  • Be a resource for inventory control, to aid in loss prevention 
  • Ensure front lobby remains clean throughout shift

ENGAGE PAW’S COLLABORATIVE PROCESS IN ACCORDANCE WITH CURRENT OPERATIONAL GUIDELINES

  • Integrate into the The Collaborative Process
  • Attend regular Collaborative Meetings with members of the Collaborative & Supporting Role Teams
  • Track progress through Core Training, and track issues and accomplishments as they arise
  • Provide feedback on guidelines, processes and policies with intent to improve efficiency and effectiveness 
  • Attend departmental or All-Staff meetings

Qualifications

What are we looking for?

  • Receptionist with a minimum of 1-year veterinary experience preferred
  • Compassionate and calm team player
  • Strong communication skills
  • Ability to multi-task
  • Highly organized and possess computer skills
  • Self-starter with the desire to continue to advance your knowledge and skillset.

Schedule Requirements

  • Full-Time or Part-Time
  • 10am-7pm / 12:00pm-9:00pm shifts
  • Every other weekend coverage
  • Up to 4 Holiday Spans / Year
  • 4 DAY WORK WEEK!

Additional Information

What do we offer our staff?

  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA) 
  • Employee Assistance Program 
  • Paid Vacation and Sick Time for ALL Employees 
  • Paid Bereavement Program 
  • Paid Parental Leave Program  
  • Competitive Compensation  
  • Continuing Education Allowance (applies to licensed/registered/certified roles)
  • Tuition Assistance Program 
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster 
  • Career Development Opportunities 
  • Referral Bonus Program for most positions! 
  • Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc.) 

Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check. 

*Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.

For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visit: https://allianceanimal.com/additionaljobdescriptiondetails/

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About the Company

Paw Health Network Inc.

PAW Health Network is a 24-Hour Animal Care Center that provides an array of diverse services offered to the community, including walk-ins, routine preventative care, urgent care, orthopedic services, and more! PAW Health Network is driven by innovative and streamlined processes, fostering a dynamic...

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