Veterinary Receptionist

Receptionist

Spencer Animal Hospital is hiring a full-time front-desk receptionist to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.

What to Expect

As you join our team, expect to be supported in your work and home life with:

• A comprehensive benefits package, including medical, dental, and vision insurance


• Paid time off and a 401(k) plan for full-time employees


• Professional development opportunities

Salary: $18-24 per hour

Schedule: 32-40 hours per week. Monday-Friday 7:20am-5:30pm with at least one day off or some half days as one prefers, rotating Saturdays 7:20am-12pm.

Key Responsibilities: 

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.


• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.


• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.


• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.


• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:

• Previous experience as a veterinary receptionist or medical office assistant preferred


• Strong organizational and multitasking skills


• Ability to maintain a calm, professional, and positive demeanor

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