Veterinary Receptionist

DO YOU HAVE A LOVE FOR ANIMALS? Come join our team!!

We are seeking self-starters who will provide excellent client service while being able to prioritize, stay focused in a fast-paced environment and remain attentive to details.

Veterinary Receptionist Responsibilities:

• Manage a large volume of incoming client calls


• Identify and assess customers’ needs in order to provide quality client service


• Build sustainable relationships and trust with customer accounts through open and interactive communication


• Provide accurate, valid and complete information 


• Handle customer complaints, ensure escalation to department manager as needed

• Keep records of customer interactions, process customer accounts and file documents


• Follow communication procedures, guidelines and policies


• Exceed expectations by providing excellent customer service to engage customers


• Work as a team

Requirements

• Proven customer support experience or experience as a client service representative


• Track record of over-achieving


• Strong phone handling skills and active listening


• Customer orientation and ability to adapt/respond to different types of characters


• Excellent communication skills


• Ability to multi-task, prioritize, and manage time effectively


• High school degree

MUST be able to work nights and weekends.  Prior veterinary experience is REQUIRED. 

Job Type: Full-time

Pay: $16.00 - 18.00 per hour