Veterinary Receptionist (Full-Time)

Veterinary Receptionist
Location: The Village Veterinarian, Chelan, Washington

Come Join Our Amazing Team!

The Village Vet is looking for a compassionate, eager Veterinary Receptionist to join our team, help support our clients, and make a difference within veterinary medicine through empathy, and teamwork.

At The Village Vet, we believe in providing the best standard of care possible while continuously growing and learning as a team. We are deeply connected to the Chelan community, taking pride in our strong relationships with our clients and their pets. As one of the few hospitals in the area offering both general practice and urgent care medicine, while maintaining our gold-standard patient care, we always come through.

What You’ll Be Doing

As a full-time Veterinary Receptionist, you’ll be a vital part of our clinical team. Key responsibilities include:

• Providing top-notch customer service
• Cross-training to assist in the clinic as needed
• Identifying and working compassionately with clients in various emotional states
• Answering and triaging high-volume phone calls
• Scheduling appointments and procedures
• Checking in clients and monitoring flow from check-in to discharge
• Confirming appointments and handling client callbacks
• Managing medical record requests between hospitals and specialty practices
• Processing payment transactions
• Relaying information between clients and doctors, technicians, or management
• Keeping reception and common areas clean and sanitary, including taking out trash, doing laundry, and cleaning floors, bathrooms, exam rooms, kitchen, and kennels (as needed)
• Using Windows-based computer systems and practice management software
• Performing other tasks as assigned by the doctors or Practice Manager to help facilitate clinic flow and patient care

What We’re Looking For

• High School Diploma or GED (college preferred)
• At least 1 year of customer service experience
• Veterinary experience is preferred, but not required.
• Must be able to safely lift 30 pounds
• Skilled at multitasking in a fast-paced environment
• Positive, team-oriented attitude and excellent communication skills
• Eagerness to learn and grow within the field
  

Compensation & Benefits

• Hourly pay: $17.00 – $20.00 (based on experience)
• 401(k) with match
• Health insurance
• Paid time off
• Employee pet care discount
• Flexible scheduling