Veterinary Rehabilitation Client Service Representative

Animals Only is an integrative veterinary rehabilitation, physical therapy, and fitness clinic located in the Kearny Mesa area of San Diego. We offer specialized, high quality, science-based Western and Eastern treatments to pets in a beautifully-curated space under the direction of a licensed and rehabilitation-certified veterinarian. Our mindful space is designed to provide a truly holistic, whole-body veterinary experience.

We are a privately-owned, start-up clinic focused on modernizing the human and animal experience for our team, our clients, and our four-legged best friends. We believe that a happy and communicative team is the heart of a great clinic. We are looking for individuals to join our team who believe in professionalism, teamwork, kindness, respectful communication, and who identify as innate animal healers. If a moderate-paced, intuitive, and mindful work environment sounds like an ideal fit for you please send us your resume.
 

Essential Job Duties include, but not limited to:

• Be an essential and responsible member of our patient care team and work closely with all other team members 
• Always exercise professional, patient, respectful communication 
• Have an organized approach to patient information gathering from clients and referring veterinarians 
• Work closely with practice manager to refine operation efficiency 
• Manage the daily flow / pace of the incoming and outgoing patients
• Multi-tasking includes check-in process, check-out process, scheduling / rescheduling appointments, confirming appointments, sending and receiving patient records 
• Working with electronic medical record software, computer and phones 
• Be familiar with basic information about our treatments including water treadmill, laser, shockwave, massage, physical therapy / fitness, chiropractic, and Traditional Chinese Medicine 
• Maintain treatment rooms in accordance with hospital protocols 
• Assist with client education and communication in accordance with hospital protocols 
• Perform other duties as assigned 

Requirements: 

• Have at least 2 years of veterinary customer service experience 
• Have a personal interest and/or experience with integrative medicine 
• Know how to pronounce common veterinary terms and give basic descriptions of the treatments offered at our clinic 
• Proficient and efficient computer and phone skills 
• Ability to use electronic medical record systems efficiently
• Ability to assist all team members as needed, including veterinarians, technicians, practice manager, and other client service representatives
• Ability to work both independently and as an essential part of a team 
• Ability to work with, restrain, and lift companion animals of all sizes 
• Ability to communicate respectfully and patiently with team members and clients