Veterinary Specialty Surgery Manager

Points East Veterinary Specialty Hospital (VSH) in Wilson, NC is a Level III VECCS-certified facility located in a brand-new, 17,000 sq. ft. hospital that opened in October 2023. We are proud to offer advanced, collaborative veterinary care with a robust team that includes 13 full-time dedicated ER doctors, 2.5 board-certified criticalists, 2 board-certified surgeons, and a full diagnostic imaging service equipped with ultrasound and a 64-slice CT scanner. Our hospital is supported by a skilled team of over 80 professionals who are committed to excellence in patient care.

Position Summary:

We are seeking an experienced and dedicated Veterinary Specialty Surgery Manager to lead our surgical services team. This role is responsible for coordinating day-to-day operations within the surgery department, managing and supporting a team of technicians, and working closely with our board-certified surgeons. The ideal candidate will have strong leadership skills, specialty surgery experience, and a passion for patient care.

Direct clinical support is expected as needed, including hands-on assistance with surgical cases. This is a full-time position with No on-call, weekend, or holiday requirements.

Key Responsibilities:

Team Leadership

• Supervise and support the surgery technician team
• Coordinate scheduling, training, and performance feedback
• Foster a collaborative and positive work environment

Surgical Service Operations

• Oversee day-to-day case flow and surgical preparation
• Maintain surgical suite cleanliness, organization, and inventory
• Ensure readiness of instruments and equipment

Surgeon Support & Clinical Care

• Collaborate closely with two board-certified surgeons
• Provide direct clinical care and technical assistance as needed
• Support consistent delivery of high-quality, specialty-level surgical services

Communication & Collaboration

• Serve as a liaison between the surgery department and other hospital services
• Assist with client communications and coordination of case logistics

Qualifications:

• Registered Veterinary Technician (RVT) strongly preferred
• Minimum of 3 years of experience in specialty surgery or anesthesia required
• Prior leadership or supervisory experience is highly desirable
• Strong communication, time management, and organizational skills
• Ability to thrive in a fast-paced, team-centered environment

Preferred Qualifications:

• Veterinary Technician Specialist (VTS) – Surgery or Anesthesia 

Required Skills/Abilities:

• Ability to work with or around sick and injured animals, potentially hazardous materials, cleaning chemicals, gas anesthetics, and unpleasant odors.
• Ability to communicate professionally and effectively at all times, including in emotionally charged or challenging situations; must maintain composure and professionalism under pressure.
• Ability to deliver high-quality customer service, consistently demonstrating a “yes culture” for clients and a solutions-oriented mindset.
• Proficient with computers, electronic medical records, and related software; ability to learn and adapt to new technology platforms quickly.
• Strong verbal and written communication skills, with attention to detail and clarity.

Physical Requirements:

• Physical ability to safely handle and restrain animals of various sizes and temperaments.
• Must be able to:
• Lift and carry up to 50 lbs frequently and up to 70 lbs occasionally with assistance.
• Stand for extended periods of time (up to 10–12 hours).
• Walk, bend, stoop, kneel, crouch, and reach regularly as part of daily responsibilities.
• Perform repetitive tasks involving hands and arms (e.g., typing, lifting, restraining, cleaning).

Perks & Benefits:

• Competitive salary, commensurate with experience
• Comprehensive benefits package including health, dental, vision, and life insurance
• 401(k) with employer match
• Paid time off, CE allowance, and uniform stipend
• No on-call, weekend, or holiday shifts

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.