Vice President Ambulatory Services

Posted:
23-Feb-22
Location:
Phoenix, Arizona
Salary:
Open
Categories:
Nursing Support
Internal Number:
R70938
Primary City/State:
Phoenix, Arizona
Department Name:
Ambulatory Admin-Corp
Work Shift:
Day
Job Category:
Clinical Care
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This opportunity includes the option to participate in a variety of health, financial, and security benefits. In addition, this position may be eligible for our Management Incentive Program as part of your Total Rewards package.
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
POSITION SUMMARY
This position has overall accountability for the organization's ambulatory care and/or out-patient services, including: Banner Urgent Care, Occupational Health, Corporate Health, Imaging, Surgery Centers, Telehealth and Sleep Centers.
Provides effective and coordinated leadership in the development, implementation, and oversight of standards, policies, and procedures in alignment with organizational strategic initiatives for ambulatory services, ensuring a collaborative, open, and inclusive work environment that is focused on quality of outcomes and superior service orientation.
This position serves as the primary advisor to the organization's senior management team on matters related to ambulatory services. Assures achievement of customer service, stakeholder relations, workforce, and financial goals and objectives as developed by the Board of Directors and senior executive management. This position is responsible for serving as a role model to staff across the system and representing Banner in a positive manner both within and outside the organization.
CORE FUNCTIONS
Leads the design, development and implementation of the ambulatory services throughout the system and provides strategic direction and leadership ensuring alignment with Banner's overall mission, values and strategic plan.
Driving Performance
1. Service.
Ensures effective and efficient delivery of a positive patient experience, both clinical and service, across all ambulatory functions.
2. Quality. Articulates and demonstrates an expectation for continuous quality improvement utilizing processes that include consideration of all stakeholders. Fosters an environment that focuses on processes and outcomes. Advances the systems ambulatory services by ensuring operations are based on current industry standards, best practices, with a focus on outcome performance.
3.
Finance. Directs and oversees financial stewardship for ambulatory services throughout the system with an emphasis on providing efficient utilization of resources, maximizing operating margin, and making appropriate decisions pertinent to capital and technology acquisition (maximizing return on investment). Develops, reviews, and monitors financial and performance outcomes to assure attainment of organizational objectives established by corporate leadership and the Board of Directors. Maintains an effective budgeting and capital planning discipline in conjunction with operational management to ensure planned revenues, expenses, and/or profit goals are met. Develops and implements productivity action plans to meet productivity benchmarks.
4. Workforce.
Directs, oversees, and evaluates the ambulatory team. Holds ambulatory services leadership and team members accountable for achieving strategic plans and overall performance targets. Works with leadership team to identify and resolve the most complex issues and challenges impacting initiatives and operations. Develops team members to ensure continued professional growth and to provide the competencies the company needs to support its growth and long-term success.
5. Regulatory Compliance.
Oversees the development, implementation, and consistent application of effective organizational policies and practices. Participates in maintaining an effective internal control environment to ensure that assets are safeguarded, policies and operating procedures are followed, necessary controls are effective and efficient, proper compliance with existing laws and regulations achieved, and operations comply with the legal and regulatory parameters in which it operates.
Leads Growth
6. Strategy.
Achieve the strategic goals of the organization including, but not limited to, geographic expansion, same store sales growth, and
profitability. This position has administrative leadership responsibility for the daily operation of all Banner ambulatory services. This position requires the
skill to negotiate.
7. Decision Support. Available as requested to develop, implement, and report to the Board on strategic initiatives, outcomes, and measurements. Reviews, prepares, analyzes, and presents reports and recommendations to senior management regarding operations and/or other applicable areas of interest to provide concise and accurate information that aids in decision-making.
8. Relationships.
Builds and supports effective collegial relationships with applicable internal and external stakeholders and organizations, including, but not limited to physicians, team members, patients, regulatory agencies, contractors, and other applicable parties to fostering a high level of collaboration.
Promotes and models positive relationships among various entities to achieve optimal results.
Encourages Innovation
9. Innovation.
Directs the development and integration of new and innovative operations and/or services by providing leadership that maximizes management team's contributions and assures timely decision-making reflective of the mission, vision, and values of the system. Optimize use of innovative and digital technologies to improve the patient and physician experience and reduce labor costs.
MINIMUM QUALIFICATIONS
Master's Degree in Business, Health Services Administration or a relevant field, or equivalent level of education and experience. Strong knowledge of operations in applicable area(s) of position responsibility, as normally obtained through seven years of progressively responsible managerial experience in applicable area(s) of position responsibility, including a minimum of three years management level experience within a health care system setting or large multi-operational, complex corporate environment.
Depending upon assigned area of responsibility, position may require applicable certifications and/or licensures, including but not limited to: RN; MD or DO; CPA; SPHR; JD from an American Bar Association accredited school; admission to a State Bar Association.
Experience working in a large, highly-matrixed, integrated delivery system in a senior management level position. Proven track record of driving strategic and performance outcomes, as well as accomplishing organizational goals. Experience anticipating and responding to the needs of internal and external customers. Proven experience in managing fiscally sound, profitable, efficient, and responsible operations. Strong financial and business acumen. Knowledge of budgeting and forecasting methodologies. Skilled in effectively engaging management level staff, employees, and stakeholders in order to build partnerships, achieve strategic initiatives, and attain organizational goals; managing problems and situations where uncertainty is inherent; constructing new and innovative solutions for complex and varying problems and situations while approaching issues/problems by considering the larger perspective or context; mentoring and coaching management level staff by providing open and honest feedback that results in enhanced performance outcomes; developing and implementing strategic goals and initiatives that demonstrate a strong commitment to organizational success; effectively allocating resources in order to accomplish organizational goals; quickly assessing and assimilating organizational and industry financial dynamics in order to make appropriate decisions and act quickly on new initiatives; negotiating win-win scenarios with outside vendors/partners while representing the organization in the best possible light; developing collaborative relationships with internal and/or external strategic partners and/or other applicable parties. Leadership style and characteristics necessary to effectively perform in this role include: systems-thinker; innovative; collaborator; ability to work with teams; good listening; nonvolatile; values multiple disciplines; community visibility and leadership; and passionate about continuous improvement and providing high quality service to our customers.
PREFERRED QUALIFICATIONS
Additional related education and/or experience preferred.

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