Vice President, Clinic Operations

Vice President, Clinic Operations
Job Description
SUMMARY:

The Vice President of Clinic Operations leads the field operations of the clinic business unit. She/He is responsible for the daily operations, revenue & profit growth, strategic planning, tactical plan development / execution, and driving improvement of the KPIs. The VP, Clinic Operations will build and maintain a high performing business, within a vertically integrated medical platform, that meets or exceeds annual goals. Leads a team of Directors, Field Operations (DFOs) and other support teammates to profitably operate the clinics business in accordance with Acuity’s mission, vision, and values. This position requires frequent travel within Southern California to perform site visits at clinic and corporate locations.
ESSENTIAL FUNCTIONS:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without accommodation. The requirements listed below are representative, but not all inclusive, of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
• Develop and implement a strategy to increase revenue and EBITDA within all clinic locations; ensure alignment with both short-term and long-term objectives.
• Motivate and lead the field operations and hold them accountable for sustainable results.
• Responsible for the development and oversight of budget planning and involved in compensation decision and incentive planning.
• Prioritize the highest-order KPIs across internal and clinical teams; plan to measure, monitor, improve and execute upon them. Responsible for consistently and clearly communicating all related metrics with key stakeholders.
• Build and develop a high performing team through recruitment of high potential individuals and the coaching, teaching, training, and mentorship of the team.
• Proactively identify any potential gaps and inefficiencies within the clinics and drive solutions and change management within the organization. • Lead and sustain a company culture that provides inspired leadership and promotes high-quality patient experience; enables an excellent working relationship with and among all levels of the team.
• Work collaboratively with all clinicians (MDs and ODs) to deliver cost-effective, high quality clinical services and outcomes that optimize the delivery of patient care.
• Provide supervision through field visits, observations & measurement of results to include performance appraisals & salary reviews.
• Establish effective relationships & collaborations with other departments (Marketing, Finance, Customer Service, HR, etc.) to address key business issues & opportunities.
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies.
• Keeps commitments and direct supervisor informed of work progress, timetables, and issues.
• Maintains strict compliance with State, Federal and other regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and practices).
• Other duties as assigned by management
QUALIFICATION GUIDELINES: REQUIRED:
Bachelor’s degree in business or healthcare administration and minimum 10+ years of related work experience in a patient/customer service environment or an equivalent combination of both Vice President, Clinic Operations Page 2 of 3 education and work experience. Prior staff management experience, including managing remote teams. Outstanding communication skills, both written and verbal. Exceptional organizational skills, including the ability to handle multiple assignments and prioritize work.
DESIRABLE:

Master’s degree in business or healthcare administration. Prior experience in the optical industry or other multi-site healthcare management experience.
CERTIFICATES/LICENSES/REGISTRATIONS:
• Valid Driver’s License
KNOWLEDGE/SKILLS/ABILITIES/TALENTS:
• Demonstrated strong analytical, critical & strategic thinking with minimal oversight. • Proven ability to manage multiple work streams & priorities.
• Adapts to different management, communication & delivery styles.
• High level of change management capabilities.
• Skills to develop implementation plans & drive execution.
• A partnering approach and a willingness to get hands-on in the field with field leaders.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure. • Ability to interpret and apply policies and procedures.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the office.
• Clear and effective communicator; ability to develop effective working relationships.
• Ability to travel to clinics as needed.
• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)
• Customer Service Advocate (flexible and adaptive; empathetic; passionate; ethical).
• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change).
• Knowledge of optical management and operations, as well as knowledge of best practices.
• Ability to respond to common inquiries from customers, staff, vendors, or other members of the community.
• Ability to draw valid conclusions, apply sound judgment in making decisions, and to make decisions under pressure.
• Must address others professionally and respectfully by actions, words and deeds.
• Detail oriented, organized, process focused, problem solver, self-motivated proactive, customer service focused.
• Displays independent judgment by willingness to make timely and accurate decisions based on available information that is sometimes vague or limited in nature.
• Ability to multitask effectively and work in a fast paced and sometimes ambiguous environment, without compromising quality of work.
• Ability to prioritize tasks and projects with limited direction, while understanding and contributing to the success of the clinic.
WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• This is primarily an office classification. Temperature conditions are controlled with limited direct exposure to hazardous physical substances. The noise level in the work environment is usually low to moderate. • Ability to travel to multiple locations in a geography, and drive and automobile.
• While performing the duties of this job, the employee is regularly required to sit, stand, walk, handle, or feel, reach with hands and arms, see, talk and hear.
The employee will frequently lift and/or carry reports, records and other materials that typically weigh less than 20 pounds. The employee is occasionally required to stoop, kneel, bend, or crouch.
• Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard, calculator, and other standard office equipment.
All of the information contained herein reflect general details as necessary to describe the principal functions of this classification, the level of knowledge and skill typically required and the scope of responsibility but should not be considered an all-inclusive listing of work requirements. Management reserves the rights to add, modify, change, or rescind the duties and/or work assignments of all positions, without advanced notice, and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

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