About the Company Prominent healthcare provider serving the local community Industry Hospital & Health Care Type Privately Held, VC-backed Founded 2020 Employees 11-50 Funding $76-$100 million Categories Health Care Healthcare Medical Care Ambulatory Services Ambulance Computer Programming Software Professional Services Computers Health Diagnostics Personal Health Primary and Urgent Care
About the Role The Company is seeking a Vice President of Customer Success to lead a team of Relationship Managers in engaging with physician practices and health systems in a value-based care context. The successful candidate will be responsible for driving strategy to ensure customer performance, satisfaction, and retention. This role involves owning the quality assurance strategy for developing relationships, serving as the primary point of escalation for the Customer Success team, and overseeing the enablement of program and product fluency. The VP of Customer Success will also be accountable for driving superior program and product performance across all assigned customers and maintaining a best-in-class Net Promoter Score.Applicants should have a Bachelor's degree or equivalent work experience, with at least 10 years in a high-performing healthcare customer service environment. Experience in clinical transformation, improving clinical quality, network contracting and development, or other relevant provider-facing fields is a big plus. The role requires a track record of scaling a team and service capability, as well as experience in leveraging outcome measurements to drive efficiency. The VP will work closely with the Product, Data Science, Performance Operations, and Clinical Operations teams to develop strategies based on performance analysis of customers and implement performance improvement initiatives. The position is remote, but in-person engagement with customers is critical, and some travel is required. Hiring Manager Title Chief Product Officer Travel Percent 25% Functions Operations
All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.
Be the first to receive the latest Others Full-Time Jobs in the US.
Setup your job alert:
By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime.
Skip
GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast!
Find the best jobs in the US, apply in 1 click and get a job today!