Vice President, Customer Success & Growth

Vice President, Customer Success & Growth

About the Company
Emerging provider of financial & operational reporting software for businesses
Industry
Computer Software
Type
Privately Held, VC-backed
Founded
2018
Employees
1001-5000
Funding
$200+ million
Categories
Software
Accounting
Analytics
Business Intelligence
Consulting
Information Technology & Services
Computer Programming
Professional Services
Computers
Technology

Specialties
Financial Reporting
Budgeting
Planning
Business Analytics
Real-Time Reporting
Financial Close
Consolidation
Tax Provisioning
Transfer Pricing
Enterprise Performance Management
Microsoft Excel
Oracle
SAP
JD Edwards
Microsoft Dynamics
Viewpoint
MRI Software
Deltek
Epicor
and NetSuite

About the Role
The Company is seeking a Vice President of Customer Success and Growth to lead its global Customer Success organization. The successful candidate will be responsible for developing and maintaining customer relationships, driving adoption and value realization, handling customer escalations, and managing the renewal process. The Vice President will be tasked with managing and mentoring the Customer Success leadership team, establishing a culture of mutual accountability, and advocating for customer needs within the organization. This role requires a strong leader with at least 15 years' of experience in consulting and customer success for software companies, particularly with a focus on B2B and Enterprise clients. Experience in highly acquisitive private equity firms with annual revenues is a strong preference, as is exposure to the financial reporting industry.They must have a proven track record of building and managing successful teams, as well as the ability to navigate complex organizational structures and maintain relationships with internal teams and stakeholders. The role also involves providing detailed retention forecasting, implementing operational management systems, and ensuring that product feedback is effectively communicated to the product and engineering teams. The ideal candidate will possess outstanding interpersonal and communication skills, be process-oriented, and have an analytical mindset with a continuous desire for learning and improvement.
Hiring Manager Title
Chief Customer Officer
Travel Percent
Less than 10%
Functions
Business Development

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