Vice President, Global Headquarter Support Center

Vice President, Global Headquarter Support Center

About the Company
Influential engineering & electronics company
Industry
Industrial Automation
Type
Public Company
Founded
1847
Employees
10,001+
Categories
Consumer Electronics
Electrical Distribution
Energy Efficiency
Health Care
Manufacturing
Electrical
Consulting & Professional Services
Automotive
Clean Energy
Français
Hardware + Software
Produits Et Services Industriels
Professional and Commercial Equipment Wholesale
Electronics
Energy
Innovation Management
Medical
Software
Automation

Specialties
Electrification
Automation
Digitalization
Innovation
Solutions
Technology
Engineering
Manufacturing
Artificial Intelligence
Internet of Things
Cybersecurity
Infrastructure
Mobility
Sustainability
and Digital Twin

Business Classifications
B2B
Enterprise
SAAS

About the Role
The Company, an industry-leading engineering and electronics firm, is seeking a Vice President for their Global Headquarter Support Center. This pivotal role involves developing and implementing strategies to effectively handle global customer escalations, with a focus on maintaining operational excellence and profitability within the Laboratory Solutions division. The successful candidate will lead the strategic service methods for the Headquarter Support Center teams globally, act as a key member of the diagnostics customer services - lab solutions management team, and define operating model KPIs. Additionally, the role requires driving optimization of escalation and communication projects, establishing governance models for Remote Service Centers, and collaborating with R&D and quality teams to drive end-to-end improvement.Applicants should have at least 8 years of progressive managerial leadership in in-vitro diagnostics, life sciences, or the medical device industry, and a proven track record in executing customer service excellence with a focus on operational excellence and revenue generation. Strong leadership, coaching, and mentoring skills are essential, as is the ability to inspire and develop talent. The role demands critical strategic and global thinking, the ability to drive execution, and proficiency in MS Office software. A Bachelor's degree or higher in health, medical, laboratory, or engineering sciences is required, with a preference for candidates with a minimum of 15 years of related experience. The position also requires a willingness to travel at least 25%, including internationally.
Hiring Manager Title
Head of Customer Services Lab Solutions
Travel Percent
25%
Functions
Operations

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