Vice President of Operations

Job Title: Vice President of Operations

Department: Operations

Reports To: COO

Location: Based out of Dallas or Chicago

Position Type: Full Time Exempt

Purpose of Position

1. To achieve the business objectives and goals of the Warehousing and Custom Packaging Departments.
2. To support the overall success of the company in the short-term and aid in positioning the company for long-term growth.
3. To provide customers with Best in Class Service and to support their business objectives and goals

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships
• We strive to have a “Continuous Improvement Culture”
• We are committed to the safety of our employees and our equipment/facilities
• Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Position Competency

1. The ability to effectively lead and motivate a department of 200+ employees located in multiple geographical areas
2. The ability to manage multiple projects with durations of up to 12 months
3. The ability to prioritize and execute objects in a systematic approach
4. An extensive knowledge of the Warehousing and Distribution industry

Position Expectations

6. Safety

• Meet the goals as determined by the Health and Safety Steering Committee
• Develop plan and approach to meet stated goals
• Ensure the safety metrics are updated and communicated at minimally weekly
• Evaluate, develop and implement new processes to continue to reduce safety events
• Must have experience and be knowledgeable about Food Safety or willing to receive training in Food Safety.

7. Financial and Profitability

• Create and maintain a plan to achieve the department financial goals as determined by the CEO
• Maintain and update 12 month rolling forecast of expenses in coordination with the Finance Team
• Adhere to the expense authorization document
• Manage all expenses with in respective department(s)
• Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually)

8. Quality and Tracking

• Develop positive relationship with customers based upon flawless execution and open communication
• Ensure all operational metrics are updated, monitored and communicated per the guidelines of each metric
• Revenue per hour, cycle counts, errors, productivity metrics, etc.
• Provide a weekly performance report of the previous week for review by the CEO
• Provide timely responses to customer request and needs
• Complete CARs when necessary and ensure customer resolution is completed
• Ensure all paper work and data entry as detailed in SOPs and work instructions
• Ensure necessary information sent out of the department is accurate and any errors are tracked

9. Management

• Sets clear goals and expectations for all direct reports
• Mentor, support and coach director reports to achieve desired goals
• Properly documents all performance issues and creates a PIP when deemed appropriate

10. Project Management

• When deemed beneficial by yourself or the CEO, a project outline will be create with the following items: Goal(s) of the project, required steps, required resources, analysis of risk and timeline
• Any project not on course to meet its goals, timelines or budget needs to be communicated to the CEO at time of awareness

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.