Vice President of Support Services - Join a Leading Company

Cayuga Centers is hiring immediately for a Vice President of Support Services

Earn $110,000-$130,000/annually

Location: New York, NY

Join our team and make a difference in the lives of children, youth, and families in our community!

About Cayuga Centers

Cayuga Centers is an accredited non-profit, human services agency dedicated to family support and preservation, trauma-informed care, and serving vulnerable populations with the most unique needs. Founded in 1852 in Auburn, NY, we have a long history of delivering high-quality and innovative services to individuals, children, youth and families. We have 22 locations across 8 states and serve over 10,000 individuals and families annually. Join us!

At Cayuga Centers, we embrace Diversity, Equity, Inclusion, and Belonging (DEIB). We do this by taking a firm stance against hatred, inequality, bias, and injustice. We do this by providing our staff with the training, coaching, and resources necessary to grow and serve with cultural humility, acceptance, and understanding. We are responsive to the diverse needs of those we serve and staff, and are committed to ensuring that everyone feels respected, valued, and a sense of belonging.

About the Program and Position:

The Enhanced Family Foster Care (EFFC) Program supports foster youth in the custody of the Administration for Children's Services in New York City. Our EFFC program serves 137 youth ages 0-21+ and supports them with a multidisciplinary team that includes a Case Planner, Health Services Team, Psychiatrist and Psychologist, Behavioral Support Specialist, Family Advocate, Case Aide, Family Team Conferencing Coordinator, Education Workforce Specialist, Employment/Internship and Housing Specialist, Fair Futures Coach, Foster Home Recruiter and Licensor and Clinician. Our multi-disciplinary team is committed to a trauma-informed, sociological approach to care. Staff, including foster parents, are trained to recognize and respond to the effects of exposure to trauma within the unique socio-ecology of the community. Each youth is assigned a clinician and additional behavioral health service supports, if recommended. This makes a difference because our team approach provides a space for healing while providing skill-building and future-focused planning for youth in our care.

Cayuga Centers currently seeks a Vice President (VP) of Support Services to provide overall management of the Foster Home Recruiting and Licensing Department, Fair Futures, and EFFC Operations Departments.

How you get to use your skills…

• Serve as a member of the Child Welfare and Mental Health Leadership Council - this leadership council manages the day-to-day operations of the ACS EFFC program
• Supervise the program's support departments (Fair Futures, Foster Home Recruitment & Licensing, and ACS Operations) and program staff as assigned
• Responsible for the EFFC program and its outcomes
• Participate in training of staff to ensure they are versed in the needs of, approaches to, and skills for working with at-risk youth and families
• Monitor and coordinates the delivery of services, ensuring maximum benefits and entitlements of youth and families
• Monitors and track submission of notes, contacts, recruitment and certifications for the program
• Maintain confidentiality of consumer information
• Bring any issues or concerns to the Senior Vice President of EFFC Program
• Ensure program is in adherence to NYC and NYS guidelines
• Responsible for all reporting requirements of the Contract or, when applicable, the Statement of Work (i.e., programmatic and financial reports)
• Respond in a positive and respectful manner to diversity, among the agency's service population and staff
• Attend and play an active role in Family Team Conferences (FTC's), Interdisciplinary Treatment Team (ITT) meeting and Parent to Parent Meetings
• Appear in Family Court hearings, as needed, related to the children and families served
• Assist with hospitalization and discharge planning following hospitalization
• Develop and maintain a collaborative relationship with providers and stakeholders, Cayuga Centers staff, referral sources, and other community programs and organizations that can support families
• With the guidance of the Senior Vice President of EFFC, serve as the program's lead and representative for certifications and audits
• With the guidance of the Senior Vice President of EFFC, responsible for continuous improvement of program components including but not limited to policy and procedures, staff training, billing, and maximizing productivity.
• Assure that staff utilize a dynamic, strength-based interdisciplinary team model in Family Team Conferences & Treatment Team meetings
• Ensure timely critical incident and psychiatric hospitalization notifications to ACS stakeholders
• Provide guidance and coaching to program and leadership team to assist with emergencies
• Perform other duties as requested by the immediate supervisor, Associate CEO or the President/CEO

Schedule: Exempt

• Regular hours entail 9:00 am-5:00 pm, Monday - Friday
• Evenings and weekends may be required
• Must be able to flex schedule to meet program needs
• On-call required

• Appropriate master's degree or J.D. required - LMSW/LCSW preferred
• NYC ACS or private agency child welfare experience required
• Familiarity with OCFS, OMRDD, OMH, and other relevant municipal and state agencies
• Experience in the delivery of services to at-risk youth and families
• Ability and willingness to engage and work with families in an "in-home" context
• Ability to adapt and individualize program interventions to utilize family strengths and skills
• Flexibility to work when the families are available to meet
• Ability to work well with people from many cultures including recent immigrants, non-English speakers, and LGBTQIA+ children
• Strong skills in Microsoft Office and Google Workspace
• Willingness to travel within the five boroughs of New York City
• Valid NYS Driver's License

Physical Requirements:

• Word processing: Including responding to emails, composing letters, and transcribing minutes for meetings, involves sitting at a computer for several hours a day
• Completing paperwork and electronic documentation
• Sit/ride in vehicles and/or public transportation for lengthy periods of time

• 160 hours of Vacation Time, 12 Sick Days per year
• 10 Holidays, 3 Personal Days, Medical Appointment Time
• Medical, dental, and vision insurance
• Pet and Legal Insurance
• Employee Assistance Program
• FSA, Transit, and Parking savings accounts
• Supplemental life insurance, critical illness, enhanced short-term disability benefits
• 401(k) match up to 6 %
• Corporate Discounts Program
• Sick Leave Pool
• Identity Protection
• Hybrid remote working

Why Cayuga Centers?

• Certified Great Place to Work ®
• Workplace Wellness Award Finalist
• Council on Accreditation (COA) Accredited
• Implement best practices and evidence-based interventions
• Committed to employee professional development and advancement
• We embrace change, innovation, and opportunities
• Our diverse workforce acts and leads with human sensitivity and respect
• Large and growing national footprint

In accordance with federal, state & local laws, we maintain a drug-free workplace and perform pre-employment drug testing.