Vice President, Service Delivery

Job Title

Vice President, Service Delivery

Job Description Summary

The Vice President, Service Delivery is responsible for driving operational excellence, business performance, and strategic execution across the Strategic Consulting platform. This role serves as a key business partner to senior leadership, ensuring alignment of strategic priorities, operational execution, financial performance, and organizational effectiveness across the practice.
The Vice President will oversee day-to-day business operations, including financial management, resource planning, reporting, team engagement, and cross-functional coordination. The role partners closely with Finance, Human Resources, Transformation, Marketing, Technology/Data Services (TDS), and Global Consulting leadership to support scalable growth, operational consistency, and execution of business priorities.
This position is a critical leadership role focused on enabling the success of the business through operational leadership, performance management, and continuous improvement. The role is not directly responsible for brokerage or client-facing responsibilities.

Job Description

Business Performance & Financial Management

• Partner with leadership to support revenue management, expense management, forecasting, and overall business performance.
• Monitor and evaluate business metrics, KPIs, and reporting to drive operational transparency and informed decision-making.
• Support financial planning processes, including budgeting, resource allocation, and business performance analysis.
• Provide leadership and constructive guidance to ensure accountability against operational and strategic objectives.
• Collaborate with Finance and leadership teams on pricing considerations, profitability initiatives, and resource optimization strategies.

Strategic Execution & Operational Leadership

• Translate strategic priorities into actionable operating plans and ensure successful execution across the business.
• Lead day-to-day operational management of the Strategic Consulting organization.
• Establish and maintain governance, reporting cadence, and communication processes to ensure alignment and execution discipline.
• Drive operational efficiencies, scalable processes, and continuous improvement initiatives.
• Partner with Transformation and business leadership teams to implement new ways of working and organizational enhancements.

Team Leadership & Organizational Effectiveness

• Support resource planning and workforce alignment to meet business priorities and delivery objectives.
• Lead and manage a team, providing direction, coaching, and oversight to ensure high‑quality client delivery.
• Facilitate leadership meetings, operational reviews, and team communications.
• Foster a collaborative, high-performing, and accountable team culture.
• Support coaching, talent development, learning initiatives, and succession planning efforts across the organization.
• Promote strong communication, alignment, and employee engagement across teams.

Cross-Functional Partnership

• Serve as a key liaison across Human Resources, Finance, Marketing, TDS, Transformation, and Global Consulting teams.
• Build strong cross-functional relationships to support operational alignment and business execution.
• Ensure coordination and consistency across strategic initiatives, reporting processes, and organizational priorities.

Qualifications

• Bachelor’s degree required; advanced degree preferred.
• 10+ years of experience in business management, strategic operations, consulting operations, or related leadership roles.
• Strong financial acumen and experience supporting P&L management, budgeting, and business performance reporting.
• Demonstrated ability to lead operational execution within complex, matrixed organizations.
• Proven experience managing cross-functional initiatives and driving organizational alignment.
• Strong leadership presence with the ability to influence and challenge constructively at senior levels.
• Excellent communication, organizational, and stakeholder management skills.
• Experience within professional services, consulting, commercial real estate, or related industries preferred.

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $ 212,500.00 - $250,000.00

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”