DEPARTMENT

SALARY

JOB SUMMARY

ESSENTIAL JOB FUNCTIONS:

• Provide crisis intervention/crisis counseling to victims of violent crime in person or by telephone.

• Review and assess police reports and determine appropriate level of service.

• Maintain case notes, documentation, data entry, and assist victims with paperwork on scene and in the office.

• Develop alternative solutions to problems, to evaluate courses of actions, and formulate appropriate recommendations for decisions.

OTHER JOB FUNCTIONS:

• Train and supervise volunteer and interns.

• Transport victims to shelters and court appearances.

• Consult with patrol officers.

MINIMUM QUALIFICATIONS:
Knowledge, Skills and Abilities Required:

• Knowledge of crisis intervention and crisis counseling theory and intervention, including intervention with traumatic grief.

• Knowledge of state laws pertaining to victims of violent crime, including their rights and law enforcement responsibilities to victims.

• Knowledge of issues related to domestic violence, victimology, and the criminal justice system.

• Knowledge of mental health diagnosis and intervention with adults and children, substance abuse, and issues related to persons with disabilities.

• Knowledge of the criminal justice system and community social services and resources.

• Knowledge of supervisory and management techniques and theories.

• Knowledge of community resources available to victims.

• Skill in needs assessment and case management.

• Skill in communicating with other employees, volunteers, victims, the public and members of other community agencies by written and oral means.

• Skill in collecting and compiling data for statistical reporting purposes.

• Skill in crisis intervention in highly stressful situations.

• Ability to work independent of specific instructions.

• Ability to participate in multidisciplinary teams, committees, and projects.

• Ability to deal in a professional manner with individuals in crisis situations and always maintain professional boundaries.

• Ability to receive detailed information through oral communication and make fine discriminations in sound.

• Ability to operate a variety of office equipment, including but not limited to, PC, telephone, fax machine, laptop, computer, portable radio and copier.

• Ability to operate a motor vehicle safely with the general public in all conditions.

• Ability to perform a variety of physical skills including but not limited to carrying, seeing, sorting, writing and climbing stairs.

• Ability to work outdoors occasionally.

• Ability to be flexible in coverage for operation including but not limited to working on holidays and managing the on-call phone.

Qualifying Education and Experience:

• Master’s degree in social work, Psychology, Criminal Justice or related field.

• One year experience in crisis intervention, critical incident, and/or victims services.

• Or equivalent combination of education and/or experience.

• Possession of a valid Texas Operator's License, Class C. including good driving record.

PREFERRED QUALIFICATIONS:
Knowledge, Skills and Abilities Required:

• Knowledge of crisis intervention

• Knowledge and skilled at recognizing crisis counseling theory

• Knowledge and skills of laws regarding victims of crime.

Preferred Education and Experience:

• Professional license in Social Work, Counseling, or Marriage and Family

• Mental Health License Preferred (LCSW, LPC, LMFT, LMSW or related licensure).

Employment Screenings Required:

• Criminal background check

• Polygraph

• Drug screening

• CJIS background check

City of Arlington is an Equal Opportunity Employer.