Victim Support Specialist (Case Manager)-Phoenix

Victim Support Specialist (VSS)-Phoenix

Full-Time/Non-Exempt

Compensation $33.00-$36.00 hourly (DOE)

Why Join Us? 

At Tort Intake Professionals, your work is more than a job—it’s a mission rooted in justice and compassion. You’ll help people through some of the most difficult moments of their lives, ensuring their stories are heard with accuracy, empathy, and respect. Every case is a chance to restore dignity—and your role makes that possible.

About the Role

Tort Intake Professionals is seeking experienced and compassionate professionals to serve as Victim Support Specialists (VSS). In this deeply meaningful role, you will work on behalf of law firms to support survivors of sexual abuse who are participating in mass tort litigation. Your primary responsibility is to provide a trauma-informed, empathetic interview experience that ensures every survivor feels heard, validated, and supported.

This role is ideal for individuals with a background in social work, counseling, or trauma-informed care who are looking to make a real impact on the lives of those seeking justice. Our ideal candidate is calm under pressure, skilled in crisis de-escalation, and committed to treating every interaction with dignity and care.

What you’ll do:

• Conduct in-depth, confidential phone interviews with survivors of sexual abuse
• Create a safe space for survivors to share their experiences with trust and confidence
• Accurately document detailed case-related information for legal teams
• Manage sensitive or escalated situations using trauma-informed techniques
• Communicate case progress and concerns with professionalism and discretion
• Maintain complete and accurate records in accordance with legal and ethical standards
• Must be legally authorized to work in the United States. This position requires verification of employment eligibility in accordance with federal law, and participation in E-Verify

Your Background

• Bachelor’s degree in Social Work, Psychology, or a related field required (Master’s degree preferred)
• Minimum 3 years of experience working directly with survivors of abuse, trauma, or crisis
• Exceptional listening and communication skills with a high degree of emotional intelligence
• Proficient in Microsoft Word, Excel, Google Sheets, and CRM systems
• Strong documentation and organizational skills
• Ability to remain grounded and compassionate in high-stress or emotional conversations

Perks of Joining our Team

• Comprehensive Health Coverage – Medical, dental, and vision plans tailored to support your wellbeing
• Paid Time Off – Generous PTO to help you recharge
• Bonuses- Recognition for your hard work and impact 

Tort Intake Professionals is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable law

Employment is contingent upon the successful completion of a background check. Final hiring decisions will reflect the outcome of this screening process.