Victim Support Specialist-Phoenix

Tort Intake Professionals is seeking experienced and compassionate  professionals to serve as Victim Support Specialists (VSS). In this deeply meaningful role, you will work on behalf of law firms to support survivors of sexual abuse who are participating in mass tort litigation your primary responsibility is to provide a trauma-informed, empathetic interview experience that ensures every survivor feels heard, validated and supported.

This role is ideal for individuals with a background in social work , counseling, or trauma-informed care who are looking to male a real impact on the lives of those seeking justice. Our ideal candidate is calm under pressure, skilled in crisis de-escalation, and committed to treating every interaction with care.

Why Join Us?

At Tort Intake Professionals, you will be part of a team committed to restoring dignity to individuals impacted by trauma. We know that behind every case is a human story-and your work helps ensure that story is told with accuracy, empathy and respect. If you're ready to combine your clinical skills with meaningful advocacy, we welcome your application. 

Duties & Responsibilities:

• Conduct in-depth, confidential phone interviews with survivors of sexual abuse
• Create a safe space for survivors to share their experiences with trust and confidence
• Accurately document detailed case-related information for legal teams
• Manage sensitive pr escalated situations using trauma-informed techniques
• Communicate case progress and concerns with professionalism and discretion

Qualifications:

• Bachelor's degree in social work, Psychology, or related field required. master's Degree preferred
• Minimum 3 years of experience working directly with survivors of abuse, trauma, or related crisis
• Exceptional listening and communication skills with a high degree of emotional intelligence
• Proficient in Microsoft Word, Excel, Google Sheets, and CRM systems
• Strong documentations and organizational skills
• Ability to remain grounded and compassionate in high stress or emotional conversations.
•  No licensure required—we value real-world experience.

Schedule

Full-Time- 8hour shift

Monday-Friday

Occasional weekends as needed

Compensation

$33.00-$36.00/hourly (DOE)

Benefits

Health, Dental, Vision Insurance

Paid Time Off

Supportive, mission driven environment

Tort Intake Professionals is an equal opportunity employer, committed to non-discrimination in employment. We prohibit discrimination, harassment, and retaliation. Reasonable accommodations are available for qualified individuals with disabilities. Contact Human Resources for assistance. 

Authorization to Work in the US and E-Verify Statement:

Applicants must be authorized to work in the United States. We utilize E-Verify, an internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility.

Tort Intake Professionals is an equal opportunity employer, committed to non-discrimination in employment. We prohibit discrimination, harassment, and retaliation. Reasonable accommodations are available for qualified individuals with disabilities. Contact Human Resources for assistance.