VIP Host - Borgata

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:
The Jr Casino Host is responsible for generating and maintaining guest relationships for the purpose of generating incremental revenue. Responsible for protecting company assets by accurate comp procedures and carded play evaluation. Responsible for hosting events and promotions. Responsible for maintaining and growing guest satisfaction scores by effectively solving guest complaint issues and maximizing guest enjoyment throughout the visitation process. All duties are to be performed in accordance with department and property policies, practices and procedures.
 

THE DAY-TO-DAY:

• Provide excellent customer service and act as a good will ambassador to guests; anticipate and resolve problems  as appropriate

• Meet monthly/quarterly goals in theoretical win dictated by Slot Marketing Director

• Educate and train hosted players on upcoming tournaments, promotions, and events; answer all hosted players questions in a timely manner, either in person or via phone or email

• Prepare, maintain and submit monthly slot and pit expense and comp reports

• Provide accurate accounting of all pit and slot players comp guidelines including but not limited to; all comp  transaction, theoretical and actual win, room stock items, limo services, show tickets, etc.

• Identify and generate new member sign-ups with the purpose of increasing percentage of carded play

• Generate incremental carded play from existing hosted guests

• May be required to update club accounts with current address, phone number and email addresses

THE IDEAL CANDIDATE:

• High School Diploma or GED Required

• 2+ Years of Prior Relevant Experience Casino Marketing or a related field Required

• to work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Opportunities for professional development and career advancement including networking opportunities, and community volunteer programs.

• A supportive and collaborative work environment.

• Wellness incentive programs to help you stay healthy physically and mentally.

• Companywide discounts on hotel, entertainment, shopping, and food & beverage.

• Exclusive discounts with our corporate partners on travel, electronics, online shopping, and beyond.

• Complimentary meal in our employee dining room, where you can savor a variety of delicious and healthy options throughout the day.

• Free on-site parking, making your commute hassle-free and convenient.

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=10646

Pay Rate:

The rate for this role is:

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Pay will not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.
 

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

Are you ready to JOIN THE SHOW? Apply today!