VIP Manager

Our client is seeking a VIP Manager to build, manage, and retain a portfolio of high-value players, ensuring they receive the highest level of service and engagement across all B2C verticals (casino, live casino, and sportsbook). This role combines relationship management, data-driven insights, and strategic execution to maximize player lifetime value while maintaining compliance with responsible gaming standards.

Key Responsibilities

• Build and maintain strong, long-term relationships with VIP players to drive engagement, satisfaction, and retention.


• Proactively manage a portfolio of high-value accounts, providing tailored offers, personalized experiences, and first-class support.


• Analyze player behavior and data to identify potential VIPs, upgrade opportunities, and at-risk customers.


• Collaborate with CRM, marketing, product, payments, and customer support teams to deliver seamless player experiences.


• Organize exclusive promotions, campaigns, and events (both online and offline) targeted to VIP players.


• Monitor player activity to ensure timely intervention in cases of churn risk or changes in play behavior.


• Support payment processes for VIPs, ensuring smooth transactions and resolving any issues quickly.


• Maintain strong awareness of competitor offerings and market trends to refine VIP strategy.


• Ensure all interactions align with responsible gaming, AML, and regulatory frameworks.


• Provide detailed performance reports, KPIs, and insights to management on VIP performance and revenue contribution.

Qualifications & Experience

• Minimum 2+ years of experience in VIP management, account management, or relationship management within iGaming, online entertainment, or luxury services.


• Strong knowledge of online casino and/or sportsbook products and player behaviors.


• Proven ability to manage high-value clients, deliver revenue growth, and maintain long-term loyalty.


• Excellent communication, negotiation, and interpersonal skills, with a customer-first mindset.


• Data-driven mindset with strong analytical and reporting skills.


• High level of professionalism, discretion, and ability to work in a fast-paced environment.


• Fluency in English required; additional languages highly desirable.

Key Skills

• Exceptional relationship-building and customer engagement ability.


• Commercially driven with a focus on ROI and player lifetime value.


• Organized, proactive, and able to multitask effectively.


• Strong collaboration skills, working cross-functionally with marketing, product, and payments.


• Deep understanding of responsible gaming principles and regulatory compliance.

What Our Client Offers

• Opportunity to manage and grow the company’s most valuable players.


• A dynamic, fast-paced, and innovative iGaming environment.


• Competitive salary with performance-based incentives.


• Career growth opportunities within a rapidly expanding B2C brand.


• Inclusive and collaborative culture with global exposure.