VIP Manager

time type

Full time
posted on

Posted 2 Days Ago
job requisition id

R0062707
A beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
Organizes and manages daily operation of Group, Wholesale and VIP Reservations
Establishes daily goals to maintain service levels
Contributes to controlling departmental expenses (labor, supplies, etc.)
Monitors agents phone

activity/productivity

and addresses necessary issues
Maintains current knowledge of all functions within systems as they relate to reservations (HIS, Winai, NetRez, Delphi)
Builds internal group blocks as requested by appropriate hotel managers
Manages the maintenance of group cut off dates in Delphi/HIS
Meets with Group Agents weekly to discuss future groups, challenges, progress
Attends weekly pick up meetings, hotel operations meetings and other meetings as scheduled.
Attends Pre-Convention meetings as needed
Works closely with Front Office Managers/Conference Managers/Sales Managers to ensure a smooth and memorable experience for our guests
Maintains accurate and organized filing systems for groups, VIP’s, etc.
Maintains accurate reference information for the Conference Team and consistently communicates all new information
Maintains a neat and organized reservations office
Promotes the development of positive and strong relationships with groups and any additional means of business contacts encountered
Ensures VIP’s are blocked to correct room type.
Ensures VIP’s are entered into the all share file with accurate information.
Monitors room/suite status
Prepares VIP packets with room key and registration card
Flags all VIP accounts
Provides meet and greet, as service requires
Ensures VIP rooms / Suites ready by noon each day
Prepares reports for group contact and relays pertinent information to all departments
Sets up and coordinates satellite check-in
Implements and maintains tracking log for all Loews First Guests
Increases employee awareness in regard to all Loews First guests and packages
Creates and maintains a random guest feedback program
Forwards all Loews First feedback to appropriate parties
Assists as an Assistant Front Office Manager as required
Other duties as assigned
Ensures that all guest information and reservation requests are fulfilled in a professional, prompt, courteous, and efficient manner
Promotes hotel food and beverage outlets and recreational and seasonal activities
Places dining, leisure, and recreational activity reservations for guests
Assists Sales/Conference Management with preliminary arrangements for groups, including transportation, Mariner’s Club reservations, and golf tournaments
Monitors and ensures documentation of services provided in Concierge Logbook
Inspects and maintains overall cleanliness and appearance of the Concierge desk, and lobby area, including temperature, lighting, and music
Trains and monitors the performance of Concierge staff
Works with Universal Orlando and other in-house vendors to satisfy guest entertainment needs
Trains, praises, coaches, and counsels, and disciplines according to Loews Hotels standards
Produces weekly schedule for department
General
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow employees
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Qualifications
Extensive knowledge of all hotel departments
Excellent communication skills – oral and written
Knowledge of computer programs utilized in property management
Able to work a flexible schedule, including weekends and holidays
Education:
Bachelor Degree in Hospitality Management or related field or exceptionally strong technical and service skills
Experience:
Minimum two years experience in a supervisory position at a comparable quality property or facility; Minimum two years experience working with VIP services
About Us

Headquartered in New York City, Loews Hotels & Co is rooted in deep heritage in the hotel industry and excellence in service. As one of the only independently owned family hotel companies, we know that hospitality comes from the heart.
Loews Hotels & Co owns and operates hotels and resorts across the U.S. and Canada. Located in major city centers and resort destinations, including multiple hotels in partnership with Universal Orlando Resort, Loews Hotels & Co features properties grounded in family heritage and dedicated to delivering unscripted guest moments, all with a locally handcrafted approach. We pride ourselves on the individuality and uniqueness of our offering.
Joining Loews Hotels & Co means not just gaining a job, it means becoming a part of a family. A family where Team Member growth and empowerment are part of our DNA and have been for decades. We offer progressive benefits including paid parental leave, 401K matching and travel benefits, and opportunities for ongoing learning and development. But beyond that, as a member of the Loews Hotels family, you are part of a culture of diversity and inclusion, one that works hard to protect our environment with eco-friendly and sustainability programs, and one that is always a good neighbor to their communities, supporting them in ways large and small. We welcome you to join us.
Loews Hotels & Co is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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