VIP Reservations Agent

We're seeking highly motivated, goal-oriented Marketing Team Members who thrive in a fast-paced environment. Not only do we offer competitive pay and excellent benefits, but we are committed to helping you grow through paid training and leadership development programs.

Do you want to advance in your work and receive recognition for your accomplishments? Don't miss the chance to become a member of our outstanding marketing team and enjoy the benefits of working for an industry leader like Hilton Grand Vacations!

Schedule Details:

• Monday to Friday – 10 am - 6 pm On-site Position

Compensation Range:

• Hourly rate plus weekly commission.

Why do Team Members like working for us:

• Day 1 Benefit Eligibility
• Driven base pay
• Recognition Programs and Rewards
• Discounted Hilton hotel rates worldwide!
• 401(k) program with company match.
• Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation
• Paid Sick Days
• Employee stock purchase program
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• Daily Pay Option*

*Eligibility: All US hourly Team Members not represented by a labor organization or subject to collective bargaining agreement

 

As a VIP Reservations Agent, you will be responsible for driving company success by performing the following tasks to the highest standards:

• Call open Vacation Introductory Package (HVIP) guests to verify details, answer questions, and attempt to lock in dates for their open-dated package
• Coordinate full customer/concierge services to all guests including the selling of tours and activities
• Provide complete and accurate information to guests on every telephone call or electronic communication, especially information about tour presentations, accommodations, premiums, upcoming vacations, and promotions
• Complete fulfillment package processing, room reservations, tour booking, and charging credit cards
• Meet minimum production standards for activations
• Work with Resort Operations to resolve any accommodation issue
• Ensure the privacy and security of confidential information about our guests and our company
• This role requires the ability to navigate multiple computer systems and screens simultaneously.

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. We believe that at the core of our company’s success are our Team Members!

To fulfill this role successfully, you must possess the following minimum qualifications and experience:

• Related work experience
• Excellent communication skills and interpersonal skills
• Diligent in detail and able to prioritize multiple tasks
• Able to complete tasks in a timely manner, critically think, and work in a team environment
• Proficiency in Microsoft Office

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Sales/Marketing experience
• Call center experience
• 1 year of customer service experience
   

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.