Virtual Appointment Setter - Urgent Position

Job Title: Virtual Appointment Setter

Company: LoneStar Voyages

Job Type: Full-time/Part-time

About LoneStar Voyages:

LoneStar Voyages stands as a premier travel agency dedicated to curating extraordinary travel adventures for our clientele. We specialize in tailoring bespoke itineraries and memorable journeys for individuals, families, and groups. Our team embodies a fervent love for travel and is steadfast in providing top-tier service to ensure our clients' travels transcend expectations.

Job Description:

As an Appointment Coordinator at LoneStar Voyages, you will play a pivotal role in our daily operations by efficiently managing appointments and schedules to enhance client interaction and streamline agency workflow. Your responsibilities include coordinating appointments between clients and travel advisors, maintaining meticulous records, and delivering exceptional customer service.

Benefits:

• Competitive compensation based on experience.
• Comprehensive health, dental, and vision insurance options.
• Retirement savings plan (401k) with company match.
• Paid time off and holiday benefits.
• Opportunities for professional growth and advancement within the company.
• Employee discounts on travel services and merchandise.
• Supportive and collaborative work environment within a team of passionate travel enthusiasts.

Responsibilities:

• Appointment Coordination: Arrange and manage appointments for clients to meet with travel advisors.
• Client Communication: Engage with clients via various communication channels to confirm appointments and furnish necessary details.
• Calendar Management: Maintain and update the appointment calendar to ensure accurate scheduling and prevent conflicts.
• Follow-up: Conduct follow-up communications to confirm appointments and remind clients of upcoming meetings.
• Database Maintenance: Ensure the accuracy and currency of client databases by regularly updating information.
• Administrative Assistance: Provide administrative support to travel advisors as required, including document preparation and file organization.
• Customer Service: Deliver exceptional customer service by addressing client inquiries, resolving scheduling conflicts, and ensuring overall client satisfaction throughout the appointment process.
• Performance Tracking: Monitor appointment metrics and furnish regular reports on scheduling activities and performance.

Qualifications:

• High school diploma or equivalent; additional certification or training in administrative support is advantageous.
• Demonstrated experience in appointment setting, scheduling, or related administrative roles.
• Exceptional communication skills, both verbal and written.
• Strong organizational abilities with a knack for multitasking and prioritizing tasks effectively.
• Proficiency in utilizing scheduling software and Microsoft Office Suite.
• Meticulous attention to detail and accuracy in maintaining records and scheduling information.
• Ability to work autonomously as well as collaboratively within a team.
• Customer-centric mindset with a dedication to delivering exceptional service.

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