Visa Associate

Scheels Company Goals:

We strive to be the best retailer in the USA in the eyes and minds of our customers, associates, and business partners.

What We Commit To – Our Employee Ownership Values

As an employee-owner, you’re expected to actively contribute to a culture that thrives on:

• Delivering a Personalized WOW Customer Experience

• Every customer interaction is an opportunity to exceed expectations


• We focus on making every visit memorable, personalized, and impactful

• Having a Team-First, Winning Mentality

•  We succeed together by supporting one another and celebrating team wins


• Collaboration and unity drive our performance and customer experience

• Learning and Adapting to Constant Change

• We embrace growth, innovation, and feedback


• Change is not a barrier–it’s a catalyst for improvement and excellence

• Taking Pride in Our Work and Thinking Like Owners

•  Every task matters, and we take full responsibility for the results


• Ownership means accountability, care, and drive to go above and beyond

• Expecting Honesty and Integrity in All That We Do

•  Trust is the foundation of our relationships–with customers and with each other


• We act with transparency, fairness, and respect at all times

Responsibilities: 

• Greet all customers and be knowledgeable to answer questions about both the Visa program and the store


• Maintain a high standard of confidentiality and respect for privacy when working with customers who are applying for the Scheels VISA


• Professionally process completed applications, finish the check-out process, and be knowledgeable to answer questions and potential issues relating to the Scheels VISA


• Complete daily audit sheets, track store performance, and help maintain compliance with First National Bank, VISA, and Scheels regulations and standards 


• Execute Card Member Appreciation Days or other special promotions at a high level according to standards set by the bank and Scheels 


• Stock VISA materials daily at the kiosk and throughout the store as needed. During promotions, make sure all signage is in place and remove it when the event ends


• Assist the VISA Coordinator in training staff and completing the annual all-store VISA compliance training 


• Maintain an orderly appearance of your personal workspace and the Visa booth


• Excellent communication and customer service skills (both written and verbal), as well as organizational skills, attention to detail, and problem-solving skills


• Ability to calculate figures and amounts, including but not limited to discounts, percentages, and interest


• Ability to communicate procedures, answer questions, and offer to associates, customers, and the general public


• Proficiency in Microsoft Office programs such as Excel and the ability to learn Google systems like Drive, Google Docs, etc.


• Must be available to work during the hours of 8 am–9 pm Monday through Saturday, 11 am–7 pm on Sundays

Education & Experience:

The ideal candidate will have a minimum of an associate’s degree from a 2-year college or technical school, or  1-2 years of related experience and/or training, or an equivalent combination of education and experience.

Physical Requirements/Lifting Requirements:

Must be able to sit, stand, bend at the waist, climb, stoop, kneel, crouch, reach, walk, push/pull, lift, talk, and hear with or without reasonable accommodation.

Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work.

Scheels cares about the health and safety of our Associates.  Leaders are expected to enforce all safety policies and procedures.  Encourage associates to report any safety concerns, near misses, or incidents. 

Benefits:

At SCHEELS, we offer a full range of benefits, including an Employee Stock Ownership Plan (ESOP), 401(k) with Roth options, associate discounts, and full health coverage—including medical, HSA, dental, and vision. We also offer accident and hospital indemnity insurance, an Employee Assistance Program, and time to recharge through paid time off, holiday pay, maternity leave, and bereavement leave. (Note: Additional leave benefits may apply based on your state of employment.) 

Learn more about what it means to be an owner at SCHEELS on our Careers Page.

EQUAL EMPLOYMENT OPPORTUNITY 

Scheels is an equal employment opportunity employer providing equal employment opportunities to individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Scheels will provide reasonable accommodations for qualified individuals when appropriate.