Visa Representative

Serving the South Sound Since 1934

Our commitment to the South Sound is generations in the making. As a not-for-profit credit union, we are here to help you succeed. With branches throughout Tacoma & Pierce County, we are in your community every day. It will not take long for you to experience what our founders meant by “People Helping People.” We know that our employees are an important part of our mission. We believe in creating a collaborative space that allows employees to grow and develop while maintaining their individuality. We understand the profound effect that one organization can have in serving a community. We value diversity, equity, inclusion, and belonging – we value you! Come see the TAPCO difference.

Position Summary 

The Visa Representative handles lost, stolen, fraudulent, and disputed transactions related to Debit and Credit Card services for members. Partners with and maintains business relationships with third-party card providers. Provides excellent member service to our members, providing accurate service and answering general questions, researching, and resolving issues. Promotes TAPCO’s products and services to members.  

Base Expectations
Embraces and lives TAPCO's Values.

•  We are People-Centric 
• We are Curious 
• We are Inclusive
• We are Collaborative 
• We are a Trusted Partner

Core Competencies 

Member Focus: Build strong relationships inside and outside the organization while delivering member-centric solutions.

Instills Trust: Building trust by making good and timely decisions while consistently achieving results, even under challenging circumstances. 

Drives Results: Making good and timely decisions while consistently achieving results, even under challenging circumstances. Cultivates Innovation: Creating new and better ways for the organization to be successful even during times of uncertainty. 

Position Responsibilities 

• Handles lost, stolen, fraud and disputed transactions related to card services for members.  
• Provides member service to members by answering general questions and assisting with card statements, balances, transfers, payments, travel notes, replacement cards, etc. 
• Partners with third-party providers monitor and perform a variety of reporting functions to maintain the card program.
• Embed diversity, equity, inclusion, belonging, and accessibility (DEIBA) into your daily workflow. 
• Research and resolves card processing disputes. Sends charge backs through our third-party visa processor for processing when appropriate. Adjust members’ accounts as needed. 
• Reconciles card charges for closed accounts and performs chargeback activities. 
• Maintain familiarity with TAPCO Rewards program and assist with members’ questions and concerns. 
• Provides general information to members on TAPCO policies, procedures and programs. 
• Maintains up-to-date knowledge on all credit union products and services. 
• Maintains an up-to-date knowledge of and adheres to the requirements of all related policies, procedures, rules and regulations required for position. 
• Assist with and perform chargebacks related to ATM transactions or ATM fraud. 
• Promotes, explains and cross-sells other credit union services. 
• Demonstrates an understanding of and adheres to the requirements of all federal, state, and local laws, including those of the Bank Secrecy Act (BSA) and the Office of Foreign Assets Control (OFAC), as it specifically relates to the job functions. 
• Models a high level of member service and professional demeanor and appearance. 
• Assumes responsibility for other duties as required or assigned. 

 Position Qualifications

Minimum Qualifications:

• High School diploma or equivalent.
• 1 year of experience with credit card processing, banking operations, and/or related training.
• Ability to perform basic math calculations (addition, subtraction, multiplication, division, percentages). Knowledge of basic accounting and bookkeeping principles. 
• Ability to use related computer software, Microsoft Office products, and business equipment. 
• Knowledge of basic accounting and bookkeeping principles. • Excellent oral and written communication skills. 

Position Working Conditions 

• The work environment is an office setting. 
• Frequent periods of time communicating with others telephonically. 
• Movements frequently and regularly require using the wrists, hands and/or fingers 
• Frequently required to sit for longer periods of time. 

Salary: Starting at $21.12 (depending on experience). 

Benefits

TAPCO offers a comprehensive benefits package:

• 100% Employer-paid medical, vision, prescription, and dental insurance option for all employees.
• 50% Employer-paid spouse coverage.
• 65% Employer-paid dependent children coverage
• Flexible Spending Account (FSA)
• Dependent Care FSA
• Health Savings Account (HSA)
• 401(k) Plan with up to 7% match
• 100% Employer-Paid Life Insurance/AD&D package
• Paid Vacation and Sick Time
• 11 Paid Holidays + 1 Floating Holiday
• Optional Short- and Long-Term Disability
• Employee Assistance Program
• 40 paid volunteer hours
• Shared Bonus Plan (when company goals are achieved)

Diversity, Equity, Inclusion, Belonging, and Accessibility (DEIBA) Purpose Statement

TAPCO embraces diversity, equity, inclusion, belonging, and accessibility (DEIBA) and is committed to creating a workplace where all stakeholders involved, regardless of gender, race, ethnicity, national origin, age, sexual orientation, identity, education, or limited mobility and abilities, feel valued and respected.

• We are committed to include diversity, equity, inclusion, belonging, and accessibility at the center of our work.
• We are committed to nondiscriminatory practices and provide equitable opportunity for all.
• We respect and value diverse life experiences and heritages and ensure that all voices are valued and heard.
• We welcome every person to bring their authentic perspective and experience to advance our mission.
• We focus on real people's experiences to uncover and address systemic inequities.
• We address our gaps and inequities through products, practices and policies that uplift our employees, members, and community.
• We put allyship into action every day.
• We value the seen and unseen qualities that make you who you are.

Equal Opportunity Employer Statement

TAPCO Credit Union is an equal opportunity employer that is committed to diversity and inclusion in the workplace. As a people-centric organization, we believe every employee and applicant has the right to work in surroundings that are free from all forms of unlawful discrimination. TAPCO does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service or veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Equal employment opportunity applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, termination, layoff, leave of absence, and general treatment during employment.