Visitor Center Coordinator

ABOUT SEWICKLEY ACADEMY

Distinguished by its rigorous academics, outstanding faculty, and highly motivated student body, Sewickley Academy is Pittsburgh’s longest-standing coeducational independent Junior Pre-Kindergarten-12 day school. Our mission is to inspire and educate students to engage their hearts, minds, and hands to cultivate their full individual and collective potential in the service of a greater good. At the Academy, every student is encouraged to explore their passions and excel while embracing their authentic selves.

With the recent completion of state-of-the-art computer science and robotics classrooms and new athletic facilities, the Academy is poised for the continued expansion of our STEM and athletic programs. We believe strongly in the importance and value of a well-rounded education in academics, the arts, athletics, and community service. Our faculty and staff from all departments and divisions work together to create an environment of encouragement and support by inspiring students to reach their goals and develop a love of learning.

This position offers a competitive salary plus excellent benefits and work/life balance programs including a premium-free health plan option, an excellent retirement plan, generous leave time, and tuition benefits programs. Are you searching for a workplace where a diverse mix of talented people come together to serve our students? If so, apply for this today!

Job Description

 Sewickley Academy is currently seeking to hire a Visitor Center Coordinator. The ideal candidate will be a key and vital role for the Admissions Office.  As the first touch point for visiting students, families, and guests, this individual needs to provide high-level customer service to ensure that all Sewickley Academy visits start and end well.  This position is responsible for coordinating all aspects of visitor services, including campus tours, admissions support, and customer engagement.  

Essential Duties and Responsibilities:

• Lead in answering the Academy switchboard. Providing excellent customer service to those calling, connecting them with whom they need, or helping them with their questions/requests.
• Provide high-level customer service to all guests. Welcoming them in a professional and welcoming manner. Utilizing the Raptor system to log who is in the building at what time.  Responding to inquiries promptly, reporting any issues that may arise to the appropriate teams/offices, and assisting with event registration.
• Represent Sewickley Academy to prospective families and community members via phone, email, virtually, and in-person at select admissions events.
• Lead on the Admissions email, answering the requests and referring questions to other admissions team members. 
• Scheduling and coordinating campus tours and shadow days.   

Requirements

• Bachelor’s degree in education, hospitality, communication, or a related field (preferred)
• High-level customer service with proven experience in customer relations
• Demonstrate ability working in a demanding, fast-paced environment, and adaptability to change situations to meet current needs, and the ability to reprioritize
• Proficiency with MS Office Suite, including PivotTables and CRMs or SIS 
• Strong and proven attention to detail and accuracy
• Ability to exercise judgment, diplomacy, and confidentiality

ARE YOU READY TO JOIN OUR TEAM?

All interested applicants applying for this position should submit their resume, cover letter, and salary requirements.

Sewickley Academy is committed to having an inclusive community where all members are treated with dignity and respect. As an Equal Opportunity Employer, the Academy does not discriminate in its hiring or employment practices on the basis of gender/gender-identity, sex, race or ethnicity, color, national origin, religion, age, disability, veteran's status, genetic information, family or marital status, sexual orientation, or any other protected class.