Visitor Information Specialist

JOB SUMMARY

The Visitor Information Specialist is a part-time role, requiring 16-18 hours per month, and serves as the first impression of Lexington by representing the brand with professionalism and hospitality. This position welcomes visitors to the Lexington Visitors Center, provides personalized trip planning assistance, and uses in-depth knowledge of Lexington’s attractions and assets to craft unique, memorable itineraries. The role also supports retail operations by assisting visitors with merchandise purchases.

ESSENTIAL FUNCTIONS OF THE JOB

• Works a minimum of 16-18 hours per month with Saturday availability required 2 times a month


• Welcomes visitors to the Visitor Center and assist with trip planning by providing directions and information using both printed materials and digital tools, including booking platforms and other online resources


• Maintains thorough knowledge of current events and local businesses throughout Lexington and the Bluegrass region through proactive learning


• Engages with visitors in person, via telephone and website chat bot system. Follows up when necessary


• Enhances the visitor experience by asking questions and recommending attractions, hotels, restaurants, and experiences in Lexington and the surrounding region

• Assists visitors with the purchase of merchandise using the point of sale (POS) system, which includes performing sales and register transactions


• Performs daily cash drawer counts, including comparing POS daily reports with cash counts

• Maintains Visitors Center floor set standards and conduct regular tidiness checks throughout the day. Communicates to management when items need to be restocked or are low


• Maintains merchandise & brochure displays so they remain stocked, tidy and visually appealing


• Maintains records of visitation numbers and visitor data as requested


• Processes and fulfills daily incoming mail requests, outgoing mail, phone inquiries, and special visitor information requests


• Assists with the Lexington Hospitality Awards, seasonal Visitors Center events and activations, and other special initiatives

SKILLS AND ABILITIES

• Excellent communication skills (written and oral)


• Ability to reliably commute to and from the workplace


• Ability to work with people in a customer service environment


• Proficient using Microsoft Office and database entry systems


• Comfortable using various websites and search engines to help visitors


• Ability to speak clearly, confidently and with purpose


• Ability to maintain confidentiality and discreetness


• Ability to confidently proofread drafts of collateral material

EXPERIENCE REQUIREMENTS

• Existing knowledge of Lexington and the Bluegrass Region


• Preferred retail experience

 
PHYSICAL REQUIREMENTS ESSENTIAL TO PERFORM THE DUTIES OF THE JOB

• Position is in-person and not remote or hybrid


• Frequently communicates with employees and customers in person, on the telephone, and on the computer


• Frequently remains in a sitting position at a desk


• Ability to bend and stock items in lower drawers and shelving. May be required to stoop, bend, or kneel.


• Ability to transport, set up, and break down materials for off-site events and activations


• Frequently uses the computer with fingers and hands


• Frequently works in a well-lit, tempered room


• Frequently drives motor vehicle to visit and call upon customers


• Occasionally exposed to outside elements when traveling for business


• Occasionally lifts objects weighing up to twenty (20) pounds when moving supplies