VISITOR SERVICES AGENT

VISITOR SERVICES ASSOCIATE

Reports To: Visitor Services Manager
Department: Operations-Visitor Services
Status: Part-time
Classification: Non-Exempt

EEO Code: Administrative Support Workers

Job Summary
The Visitor Services Associate serves as a frontline ambassador for LCM. This position is responsible for
setting the tone of every museum visit by welcoming each visitor and family to the museum and
advising them of current programming and events. The VSA is responsible for all transactions:
admissions, memberships, birthday parties, and field trips.

Responsibilities and Duties
• Promote the culture and brand of LCM.
• Project a positive image of the organization to employees, volunteers, guests, and the
community.
• Set a playful & positive tone for every visit, welcome families with warmth and excitement,
share information about the museum in an efficient and enthusiastic way.
• Process all transactions on the POS system – ticketing, memberships, birthday parties, and field
trips.
• Upsell LCM memberships.
• Maintain accurate daily sales records – open & close the registers each day, assemble bank
deposits and change orders for the CFO.
• Foster relationships with museum members – greet families by name and create a personalized
museum experience.
• Share information and orient new visitors to the new museum – the daily roster of programs,
upcoming events, and outdoor conditions.
• Monitor the entrance to the Atrium.
• Direct the general public to the Museum Store, Acorn Café, and other attractions in the park.
• Serve as front desk reception for the administrative offices – welcome board members and
partners for meetings, answer front desk phone and appropriately direct calls, sign for packages
and notify staff when they arrive
• Assist the Education team in data collection – survey visitors, collect zip codes, and contribute to
evaluation projects to measure the quality of the museum’s experiences offered.
• Attend monthly staff meetings and training.
• Coordinate with the Museum Experience Manager, Museum Experience Assistant Manager, Play
Facilitators, Marketing & Sales Coordinator, Group Experience Supervisor, and Birthday Hosts.
• Other duties as assigned.

Minimum Qualifications
• High School Diploma or equivalent
• At least 2 years of cash handling and credit card transaction experience

• At least 1 year of sales/customer service/hospitality experience
• At least 1 year of POS system experience
• Excellent customer service, multi-tasking, and communications skills
• Proficient in MS Office 365 Suite

Physical Requirements
• Prolonged periods of sitting. Must be able to lift up to 15 pounds at a time.