Visitor Services Assistant

The Visitor Services Assistant is the principal liaison with visitors, responsible for greeting the public, engaging visitors with information and commentary, and collecting visitor data and statistics. This position also assists the Head of Visitor Services and the supervisor, helps with other museum programs, projects, and provides front desk visitor services throughout the properties.

Essential Duties and Responsibilities:

The duties and responsibilities below are essential core functions of this position. Other duties may be assigned as needed.

1. Monitor all exhibition and orientation spaces to ensure collections remain secure. 
2. Welcome visitors to THNOC. Potentially and efficiently answer questions and provide information to visitors. 
3. Accurately collect visitor statistics. Provide this data in writing and verbally to colleagues.
4. Act as principal liaison when on the front desk, carrying out such duties as welcoming visitors, answering questions and providing information, answering the telephone and directing calls to the appropriate staff, selling and scheduling tours, and handling cash/commerce transactions.
5. Assist the Visitor Services Supervisor and/or the Head of Visitor Services.

Required Job Qualifications:

Education:

• High school diploma or GED equivalent

Experience:

• Background historical knowledge

Knowledge, Skills Abilities:

• Sincere and sustained interest in New Orleans’ and Louisiana’s unique history.
• Exceptional communication skills.
• Exceptional customer service skills.
• Ability to accurately handle cash.
• Ability to learn and retain substantial amounts of historical information.
• Ability to work as part of a team and collaborate with others as well as demonstrated ability to work independently. 
• Ability to be flexible and responsive to an evolving work environment.
• Ability to learn and use job-related software.
• Attention to detail and organizational skills.
• Ability to multi-task.
• Ability to make decisions and respond to critical situations.
• Good physical condition with ability to lift 25 pounds.

Preferred Job Qualifications:

• Bachelor’s degree in history or related field.
• Proficiency in a foreign language (French, German, or Spanish).

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to remain in a stationary position, move throughout the properties, operate a computer and other office machinery, and position self to work at workstation. This position consistently communicates with co-workers, the public and others. This position observes, inspects, and assesses documents, and similar materials as well as The Collection’s acquisitions.