Visitor Services Assistant

Job Summary:

The Visitor Services Assistant is the principal liaison with visitors, responsible for greeting the public, engaging visitors with information and commentary, collecting visitor data and statistics and selling tickets and memberships. This position also assists the Visitor Services Supervisor and the Head of Visitor Services, helps with other museum programs and projects, and provides front desk visitor services throughout the properties. The candidate must be flexible with his/her work schedule for the purpose of supporting HNOC events and meetings.

This is a full-time position, with scheduling centered around the operating hours of the museum, which includes weekends but excludes Mondays.

In addition to working in the iconic French Quarter, the Historic New Orleans Collection offers the following benefits:

• Competitive salary
• Medical, dental and vision insurance for employees and dependents (children and opposite or same sex spouse/domestic partners). Medical insurance includes treatment for gender dysphoria.
• Life, long term disability, and AD&D insurance
• Voluntary additional life insurance, critical illness insurance, and accident insurance
• Employee Assistance Program
• Flexible Spending Account
• Professional development and tuition assistance
• Paid parental leave
• Paid time off and paid holidays 
• Gym membership
• Parking reimbursement
• Work/life balance  

The Historic New Orleans Collection centers diversity, equity, accessibility, and inclusion at the core of everything we do. We are committed to becoming a more diverse and inclusive workplace, an organization that epitomizes the best practices in our field, and a community institution that truly reflects and supports our visitors, our neighbors, and our home. To that end, we actively encourage and welcome applications from members of underrepresented and marginalized groups. We are committed to employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or expression, Veteran status or any other characteristic protected by law.

Essential Duties and Responsibilities:

The duties and responsibilities below are essential core functions of this position. Other duties may be assigned as needed.

• Welcome visitors to HNOC. Politely and efficiently answer questions and provide information to visitors. 
• Participate in ongoing training to learn exhibition content and new information. Engage with visitors in multiple ways to share content and knowledge.
• Monitor all exhibition, orientation and other public spaces to ensure collections remain secure and that facility issues are documented via an internal reporting system. 
• Accurately collect visitor statistics and other information related to the visitor experience. Provide this data electronically, in writing and verbally to colleagues.
• Act as principal liaison when on the ticketing desk, carrying out such duties as welcoming visitors, answering questions and providing information, issuing and scanning tickets through Tessitura software, answering the telephone and directing calls to the appropriate staff, selling memberships and tours, handling cash/commerce transactions and reporting problems and other concerns via the Kace software system
• Assist the Visitor Services Supervisor and/or the Head of Visitor Services as needed.
• Other duties as assigned.

Required Job Qualifications:

Education:

• High school diploma or GED equivalent

Experience:

•  Working and communicating with the public

Knowledge, Skills Abilities

• Sincere and sustained interest in the history of New Orleans and Louisiana.
• Exceptional communication skills.
• Exceptional customer service skills.
• Ability to accurately handle cash.
• Ability to learn and retain substantial amounts of historical information.
• Ability to work as part of a team and collaborate with others as well as demonstrated ability to work independently. 
• Ability to be flexible and responsive to an evolving work environment.
• Ability to learn and use job-related software.
• Attention to detail and organizational skills.
• Ability to make decisions and respond to critical situations.
• Good physical condition with ability to lift 25 pounds.

Preferred Job Qualifications:

• Bachelor’s degree in history or related field.
• Proficiency in a foreign language (for example: French, Spanish, German, or Vietnamese).

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the employee is regularly required to remain in a stationary position, move throughout the properties, operate a computer and other office machinery, and position self to work at workstation. This position consistently communicates with co-workers, the public and others. This position observes, inspects, and assesses documents, and similar materials as well as the Collection’s acquisitions.