Visitor Services Lead (Full Time, Year Round)

Visitor Services Lead 

The Visitor Services Lead is part of the front-line management support team for Visitor Services. They assist in overseeing Admissions, The Tech Store, and IMAX Theater staff operations, including Visitor Services Volunteers. They provide information about The Tech Interactive to visitors and assist with the training and development of line staff. The Visitor Services Lead is also support staff for opening and closing functions and reconciling transactions. This non-exempt (hourly) role reports to the Associate Director of Operations.

This is a full-time, year-round position eligible for health benefits.

Responsibilities

• Assist Supervisors with daily operational tasks, such as breaks and floor management
• Conduct daily operations, training, reporting, and coaching to promote outstanding customer service 
• Coach and develop Visitor Services Associates to use initiative and enthusiasm to engage customers and promote sales.
• Help resolve visitor issues elevated by staff. Utilize Visitor Services Management as appropriate.
• Perform and assist with overseeing visitor services functions such as general and group admissions, IMAX Theater, and The Tech Store according to established procedures and policies.
• Perform IMAX projectionist duties and support pre-show guest entrance into IMAX.
• Be knowledgeable about The Tech Interactive, IMAX, programs, and exhibits to promote events and encourage membership sales.
• Perform and delegate general housekeeping to maintain the appearance of the front of the house and the IMAX Theater.
• Complete additional related tasks or duties as assigned by the supervisor/manager.

Requirements and Skills

• Minimum Required 6 months work experience at the Tech Interactive in a related position
• Ability to work in a public setting with high guest interaction.
• Proven ability to work effectively in a team environment, set and meet goals, and manage projects to completion with minimal supervision.
• Prior experience leading a team preferred
• Excellent oral and written communication skills as well as professional phone etiquette. Tessitura knowledge is required.
• Detail-oriented.
• Computer literate (Microsoft Windows, Microsoft Office, Google Suite, internet).
• One or more years of retail, sales, museum, and/or customer service experience preferred.

Working Conditions and Schedule

• This is an on-site role. 
• At least one weekend shift per week is required. Flexible availability, including weekdays, weekends, evenings, and holidays.
• Significant periods of standing and walking within an assigned space. Walking around and interacting with guests are essential parts of this job. 
• Significant periods of time in both indoor and outdoor environments.
• Frequently move objects up to 35 lbs.

Inclusion, Diversity, Equity, and Accessibility (IDEA) at The Tech

Our success is dependent on building teams that include people from different backgrounds and experiences who challenge each other’s assumptions with fresh perspectives. To that end, we look for a diverse pool of applicants including but not limited to those from historically marginalized groups — women, people with disabilities, people of color, people who are lesbian, gay, bisexual, transgender, and/or nonconforming, veterans, and people from different socioeconomic backgrounds.

The Tech will provide an equal opportunity in recruitment and employment to all individuals and will not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, military or veteran status, marital status, domestic partner status, sexual orientation, genetic information, or any other basis protected by applicable law. Any applicant with a disability may contact The Tech Interactive to arrange for accommodations. Please contact the Tech at [email protected] or call (408) 795-6248.