Vital Event Process Manager

Agency

Dept of Health and Human Services

Division

Public Health

Job Classification Title

Program Supervisor II (NS)

Position Number

60041518

Grade

NC17

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The North Carolina Division of Public Health (NC DPH) is seeking an experienced and visionary leader to serve as Vital Events Process Manager (Program Supervisor II) for the Vital Event Registration and Amendments Program within the North Carolina Office of Vital Records (NCOVR). This position provides strategic and operational leadership in full support of the NCOVR Director and State Registrar and plays a critical role in transforming the State’s legacy vital records processes into a modern, efficient, and fully electronic operating environment.

The Vital Events Process Manager serves as a primary representative of NCOVR and engages routinely with DPH executive leadership, DHHS IT leadership and technical teams, State Center for Health Statistics colleagues, internal NCOVR management and staff, and a broad range of external business partners. The successful candidate must bring strong systems thinking, process improvement expertise, and the ability to lead organizational change in a complex and high-stakes environment, while maintaining a customer service orientation.

The Vital Events Process Manager oversees two (2) unit supervisors and establishes program-level Key Performance Indicators (KPIs), SMART goals, and performance measurement tools to drive accountability and continuous improvement.


Key Responsibilities

The Vital Events Process Manager provides leadership across the entire vital event registration lifecycle, including:
- Building strong, trust-based relationships with vital records registration partners statewide.
- Interpreting and applying complex technical, legal, and operational requirements related to vital event reporting and registration.
- Re-engineering business processes to reduce manual work, streamline data flow, and strengthen data governance.
- Designing and implementing a comprehensive data quality assurance framework to ensure timely, complete, and accurate vital statistics.
- Leading staff development and skill-building to support modernization and electronic records management.
- Establishing a Tier II technical assistance and registration oversight unit to support the NCOVR Partner Services Program.
- Assessing the capabilities of the electronic registration system and guiding enhancements that improve data quality and operational performance.
- Coordinating partner engagement to improve reporting timeliness and accuracy across birth, death, fetal death, and marriage/divorce registration.
- Serving as the primary liaison to CDC’s National Center for Health Statistics and to NAPHSIS to remain aligned with national standards, innovations, and best practices.
- Work closely with Order Fulfillment, Delayed Registrations, and Fraud and Security
- Identifying and recommending statutory or regulatory changes that strengthen compliance with National Vital Statistics System and Public Health Accreditation Board requirements.

Leadership in Organizational Transformation

A core responsibility of this role is leading NCOVR’s strategic transition from paper-based to fully electronic vital event registration. This requires a leader who can:
- Develop and execute a multi-year modernization strategy.
- Apply structured change management methods.
- Build consensus across internal and external stakeholders.
- Engage partners statewide to adopt and sustain electronic registration processes.
- Implement operational improvements that improve turnaround, accuracy, and customer service.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $58,613.00 - $102,574.00

Recruitment Range: $58,613.00 - $61,800.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. 
 
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: 

The Posting Will Close At 11:59 P.M. The Night Before The End Date.

About the NC Division of Public Health (DPH):

The NC Division of Public Health works to promote and contribute to the highest possible level of health for the people of North Carolina. Our entire statewide system of public health has dedicated professionals who carry out our mission every day through a wide range of essential and activities touching the lives of everyone in our state.

About the State Center for Health Statistics (SCHS):

The North Carolina State Center for Health Statistics is a part of the Division of Public Health and is responsible for data collection, health-related research, and production of reports and maintenance of a comprehensive collection of health statistics. We provide high quality health information to ensure more informed decision-making and effective health policies. Our goal is to improve the health of all North Carolinians and their communities.

About Vital Records:

N.C. Vital Records is part of the DHHS Division of Public Health. In partnership with county registers of deeds offices, local health departments, and birthing facilities throughout the state, we are responsible for recording North Carolina’s vital events. This includes responsibility for legally registering all births, deaths, fetal deaths, marriages, and divorces which occur in North Carolina; coding these events for statistical purposes; maintaining these records; and providing certified or uncertified copies to individuals, researchers, and public health programs.

Compensation and Benefits: 

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits. 

Supplemental Contact Information: 

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/. 

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. 

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified. 

               

Application Process 

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. 

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. 

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.  Applications must be submitted by 11:59 PM on the closing date. 

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. 

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. 

• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. 

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification 

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. 

Veterans’ and National Guard Preference 

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. 

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.  

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

CONTACT INFORMATION  

If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application. 

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree from an appropriately accredited institution and five (5) years of experience related to the area of assignment

OR

An equivalent combination of training and experience

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Email:

[email protected]