The Vocational Services Program Aide position provides vocational support for all team members and Human Services staff that support Business Services line of business. Primary responsibilities will be scanning documents, assisting team members in training, following up on team member goals, providing triage support, implementing behavioral techniques, monitoring, and documenting client progress, providing daily feedback and case notes for team members, collaborating with team members/Vocational Services Specialists/supervisors, assessing for accommodations, and providing first line support.  

MAIN DUTIES AND RESPONSIBILITIES include the following: 

• Monitor client progress by speaking with team member, Vocational Services Specialists, and supervisors  

• Provide intensive one-on-one job training assistance to clients to help them learn new jobs and enhance their skills on existing jobs  

• Communicate effectively with Vocational Services Specialists, supervisors, trainers, and other stakeholders  

• Provide direct feedback and training to team members regarding work readiness, work behaviors, and work skills  

• Assist with crisis intervention with team members  

• Assist team members with CIP goal completion and Action Plans after progressive discipline 

• Scanning Phoenix documents and completing file reviews 

• Completing employment verifications for team member requests  

• Assisting team members with background evaluation/investigation support  

OTHER DUTIES AND RESPONSIBILITIES include the following: 

• Provide intensive one-on-one job training assistance to team members to help them learn new jobs and enhance their skills on existing jobs  

• Write case notes regarding team member’s progress  

• Maintain a positive relationship with all work-related professionals (Vocational Services Specialists, supervisors, referral sources, and operations management)  

• Obtain baseline information regarding work speeds, behaviors, and physical abilities/tolerances  

• Assist with new hire orientation  

• Provide training support for new hires and existing team members 

• Occasionally monitor vacant caseload in Vocational Services Specialists absence 

• Maintain safe and clean work environment  

• Promote Peckham’s vision values and services to all customers and stakeholders  

• Assist in maintaining organizational wide quality standards  

• Other duties as assigned. 

SUPERVISORY RESPONSIBILITIES 

This job does not have any supervisory responsibilities. 

MINIMUM QUALIFICATIONS 

• High School diploma 

• 1-2 years of work experience in Human Services  

• This position requires passing and maintaining security background checks.   

• Proficiency in Microsoft Office software such as Word, Excel and Outlook.   

• Proficiency in, or ability to learn, SharePoint software.   

PREFERRED QUALIFICATIONS 

• Experience with Workday, Microsoft Teams, or other electronic file systems 

• Degree or education in vocational rehabilitation, social work, psychology, or a related field 

• Behavior Management Training, Therapeutic Physical Intervention Training, and First Aid/CPR training preferred. 

• Certified Employment Support Professional, Mental Health First Aid certifications preferred, or able to obtain upon employment  

• Ability to communicate effectively in both verbal and written forms 

• Experience in mentoring, coaching, and giving feedback 

• Ability to manage time effectively  

• Ability to solve problems and work successfully on a team