Vocational Trainee -- Customer Service Program - Family Resource Center

WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.

WellPower values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Voc-Customer Service Experience 

Hourly Range: $18.81/hr

Learning Objectives & Competencies to be Gained

1. Develop professional and empathetic communication skills
   
   
   
   1. Gain tools to remain calm and respond during a “crisis” (a situation is escalating; a person is upset or there is a medical emergency etc.)
   
   
   2. Gain confidence in communicating challenges and ideas to co-workers, supervisors, and managers
   
   
   3. Communicate tardiness and absences in a timely manner to front desk and direct supervisor
   
   
   4. Communicate with fellow coworkers and supervisors in a professional and mindful manner
   
   
   
   

1. Maintain sense of safety for one’s self and others
   
   
   
   1. Communicate needs of safety to fellow coworkers and supervisors and address safety concerns immediately
   
   
   2. Communicate needs or complaints to immediate supervisor should any medications be found, slips, trips, falls, or other sharp objects are found
   
   
   
   

1. Uphold and communicate ethical standards of practice
   
   
   
   1. Conduct honest processing and storage of products
   
   
   2. Provide consistent and fair distribution (placement) of products and shopping opportunity for all community members
   
   
   3. Enjoy personal shopping during allocated time blocks for vocational employees
   
   
   4. Communicate any unethical behaviors to direct supervisor or manager
   
   
   
   

1. Gain knowledge and understanding of proper documentation/ paperwork and operation procedures

1. Read and process Food Bank of the Rockies orders


2. Build skills in cross-checking that all items are present and loaded on their designated pallets prior to departure

1. Care for practical needs of the Inventory
   
   
   
   1. Company Donation Processing-
   
   
   2. Special Products Processing-
   
   
   3. Processing Special Items and Special Events
   
   
   4. Process Private Donor or Company Donations
   
   
   5. Processing Clothing
   
   
   
   

1. Receive good orders


2. Assist in loading and unloading of goods pending delivery or being received


3. Assist in organizing of received goods and pending furniture items for delivery


4. Assist in placement of received food items in walk-in cooler, freezer and dry- storage areas

1. Care for practical needs of our community members while they shop


2. Practice attentiveness to the needs of customers


3. Assist with finding desired products


4. Assist new members in understanding our Shop Services


5. Articulate our protocols for limits to items and frequency of visiting the shop (once a week) and how to arrange appointment times


6. Provide answers to various questions from people we serve and/or direct them towards the best person who can provide an answer

Skills required for this position consist of: the ability to occasionally lift up to 50 pounds

Timeline to Complete program

• Training: 1-3 months


• Proficient: 2-4 months


• Completion of vocational employment: 6-9 months

Tuberculosis (TB) screening, testing - TB screening and testing, is required and must be completed prior to hire ( i.e., preplacement), and maintained during employment