Voice Technician

Description

Better Careers Start Here!

Join a company that fosters career growth through formal job training and strategic leadership development programs. The amazing career opportunities at Hunter Communications are fueled by our rapidly expanding, state-of-the-art fiber internet and world-class customer service.

At Hunter Communications, all employees are provided a rich, fully paid benefit package including medical, dental, vision, disability coverage, life insurance, and an employee assistance program. We offer very generous vacation, sick, and holiday time off, a 401k program with a generous employer match, and numerous bonus opportunities.

Job Summary:

In order to support our growth trajectory, we are looking for an Edge Technician to provide first-tier support for our network operations center. In this role, you'll work closely with customers onsite as well as with the internal network operations team to install, configure, and troubleshoot customer networks and voice services.

Duties and Responsibilities:

• Tier 1 NOC and Voice support. 
• Provision, configure, and install network infrastructure devices, including routers, switches, firewalls, customer premise equipment, wireless access points, VoIP phones, and analog devices.
• Troubleshoot and resolve customer tickets involving data and voice.
• Monitor the network monitoring dashboard for outages or customer-affected issues. 
• Document and report all network incidents and outages according to policy. 
• Plan, design, install, train, and document a new hosted PBX system.
• Assist with the maintenance of our existing hosted PBX customer base.  

Requirements

Recommended Qualifications:

• Proficient in Windows operating systems; familiarity with Linux is beneficial
• Solid computer literacy with foundational IT knowledge
• Familiar with routing and switching concepts and technologies
• Knowledge of phone systems, including PBX, VoIP, SIP, and analog devices
• Strong understanding of networking fundamentals, particularly OSI model layers 1–3
• Skilled in network troubleshooting using tools such as Wireshark, ping, and traceroute
• Effective verbal and written communication skills
• Strong troubleshooting and analytical abilities
• Excellent time-management and organizational skills
• Self-motivated with a strong sense of initiative
• Able to work independently and collaboratively within a team environment

Desired Education and Experience:

• Bachelor's Degree in Information Technology, Computer Science, or Networking preferred. 
• Juniper JNCIA-Junos/JNCIS-SP, Comptia A+/Net+, Nokia NRS 1, Cisco CCNA, or similar certifications preferred. 
• 1 Year of IT/Networking experience preferred. 
• Equivalent experience considered.

Hunter Communications provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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