VOIP Engineer

Location: Fort Lee, VA

Company Description:

ASG is a Minority- and Woman-Owned, Physician-Owned small business with over 15 years of experience in federal government contracting. We deliver a wide range of technology services, including software development, mobile apps, AI/ML, analytics, data science, big data, DevSecOps, digital transformation, cloud, and cybersecurity. ASG is CMMI Level 3 certified and holds ISO 9001:2015, 20000-1:2018, and 27001:2022 certifications.

Job Description:

ASG is seeking a VOIP Engineer to support a mission-critical, 24x7x365 enterprise network environment. This role is responsible for maintaining continuous network connectivity for supported locations worldwide through proactive monitoring, troubleshooting, documentation, and escalation of network and system events. ?  

What You'll do: 

• Monitor enterprise VOIP networks and systems for availability and performance. 
• Respond to documents and escalate incidents through resolution.? 
• Utilize monitoring and ticketing tools including Remedy, Netcool, Splunk, SolarWinds, and Cisco ISE. 
• Troubleshoot WAN, LAN, VOIP, wireless, desktop, and application connectivity issues. 
• Communicate clearly with users and escalation teams. 
• Maintain accurate documentation and follow established procedures. 
• Other duties as assigned.

What We Need: 

• Ability to multitask in a fast-paced operations environment. 
• Strong customer service and communication skills. 
• Detail-oriented, reliable, and self-motivated. 
• Team-oriented with a desire to learn and advance. 

Preferred Experience: 

• Prior NOC, help desk, or IT support experience. 
• Basic understanding of networking principles. 
• Familiarity with Cisco networking and VOIP equipment. 
• Experience using a ticket tracking system such as Remedy. 
• Cisco CCNA  

Clearance & Compliance Requirements: 

• Active Secret Security Clearance? 
• DoD 8140 (441) Network Operations Qualified – Intermediate 

?Work Schedule: 

• 24x7x365 operations. 
• 12-hour shifts on a predetermined day or night schedule. 
• Fewer workdays per month due to extended shifts. 

Additional Information

ASG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

If you require a reasonable accommodation during the application process, please contact us at [email protected].

Perks

- Healthcare Benefits
- Life Insurance
- Disability Coverage
- Paid Time Off
- 401k Matching
- Employee Referral Bonus
- Education Assistance
- Learning and Development Resources